ANANTHARAMAN RAJANDRAN

Supported disaster recovery activities, including validation, backup verification, and coordination.

Monitored and maintained critical insurance production systems, including SolarWinds, ensuring system reliability for uninterrupted service delivery.

Conducted daily batch system and server health checks to ensure operational stability and minimise downtime.

Managed Oracle Interactive Systems Framework (ISF) to facilitate seamless business-as-usual operations.

Monitored Veeam backup schedules and raised tickets on any failure.

• Executed daily production batches on 4 AS400 Alpha systems, ensuring timely processing of operations.
• Execute daily ULTRACS batches through SSH terminal access.
• Execute Sybase batches and troubleshoot issues during daily operations.
• Monitor and run Autosys CA workload jobs daily.
• Create and add new jobs in Autosys system.
• Log in to servers using command prompt to run daily tasks.
• Monitored and provided guidance on UAT batches for China operations team, facilitating smooth testing processes.
• Raised and managed incident tickets in SNOW system to promptly resolve production-related issues, minimising downtime.
• Run pre and post backups on source machines or MiMIX without disrupting online timing.
• Conduct weekly system backups to protect production data.
• Audit server tapes to maintain backup compliance.
• Monitored BICOR and robots in virtual machine environments for optimal performance.
• Troubleshoot workstation IDs and printer IDs, then release system soft locks.
• Perform site visits for health checks on physical servers at PDC.
• Reboot PFV 360 server weekly to maintain stability.

• Install, sets up, configures, troubleshoots and support PC/server hardware and software.
• Perform second and third level support.
• Performed network troubleshooting and diagnosis for users working in Rig, ensuring continuous connectivity.
• Resolved security issues related to user IDs by investigating and implementing corrective measures.
• Handled chats and Teams calls from users in Europe and USA regarding system issues.
• Created daily reports to ensure compliance with SLA requirements.

• Provided first and second level support to resolve user issues.
• Assisted users via teams chats, calls, and WhatsApp for PC troubleshooting.
• Managed user ID unlocks and resets to ensure access continuity.
• Reported hardware failures to external vendors for timely resolution.
• Conducted teams meetings with users to guide on new product launch features.
• Compiled and formatted detailed weekly activity reports for management review.

• Conducted real-time analysis (RTA) for technicians and staff, facilitating informed decision-making.
• Troubleshot metering-related issues and escalated to metering on-site team for resolution.
• Monitored electric substation monitoring system regularly to ensure operational efficiency.
• Executed critical level calls for power outages, fire incidents, and other enquiries, ensuring timely response to emergencies.

• Troubleshot UNIFI issues and reset routers to restore connectivity.
• Diagnosed faults and implemented repairs for landline telephone connectivity issues, ensuring reliable service.
• Handled first level calls and chats to provide timely support.