Ananthagopi Nalliah

• Provide system customization engineering according to customer need.
• Support global project which break into four regions: DAO, EMEA, APCC and CCC
• Customization services offered: Asset services, Imaging services and Bios settings customization.
• Asset services include design label, report creation, allocation of field variable.
• Imaging services include load dynamic/ static / SCCM / MDT image to system in bulk
• Bios setting customization include initiation of BIOS setting that done in factory stage
• Perform test on developed project and audit test result
• Illustrated potential obstacles when conducting site assessments for planned projects.
• Troubleshoot test failure
• Alias with project manager to meet customer requirement, provide technical advice.
• Conducted feasibility studies for proposed projects using potential ROI and risk management.
• Supporting 5 days and 2 days SLA projects.
• Interacted with subject matter experts to develop training material and tools for personnel.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Provided input to team lead regarding areas for process and procedural improvement.
• Prepared action plans for problematic processes and assets.

• Perform Manufacturing Audit on engineered systems and ensure system meets Technical Specification.
• Utilize software knowledge for project setup requirements as per Technical Specification requirements.
• Scripting and test diagnostics to integrate CFI requirements in factory environments.
• Developing UAT requirements to support business needs.
• Complete projects within agreed lead-times.
• Resolve all issues with quality as first principal.
• Support and troubleshoot the ODM/factory on all CFI related queries.
• Liaise with other Dell facilities to ensure Best of Breed practices implemented.
• Apply documented ISO procedures for all engineering tasks and engage with process engineering to apply updates when required.
• Take on additional non-project work in support of CS Initiatives and Programs as required by the Business.
• Develop projects to support Fulfillment in current and future Fulfillment environments (FIOF,MES,WBT,ODM, NDBM), multi-vendor channels and 2T CFS facilities.
• Display proactive approach & engage with Quality team on escalations and queries, assist in RCA of all issues.
• Knowledge of FMT, PET tools, Engineering Tools.
• Take total ownership for assigned projects and working closely with the Project Manager

• Organized work to meet demanding production goals.
• Performed 1 level troubleshooting calibration to meet quality standards.

-When there is a failure on production line need to go to the specific place to verify the issue, if can be solved will solve there itself, or communicate with lvl 2 engineers or project manager for solution.

• Maintained quality assurance and customer satisfaction objectives.
• Completed job reports and logs immediately following service calls.
• Manage local daily pilot for manufacturing audit.

- pull pilot system(notebook)-
- Burn the system to install the software until all successful
- After pass take system and audit to verify the software are as per customer required.
- Comparing the system with the tech-spec document on web.

• Manage production line issue, apply solution and update production team on results.
• Create process improvement on any production process involving CFI
• Manage America daily manufacturing audit remotely.
• Update audit report on daily basis.
• Support Operation working shift per production working hours.

• Participated in backlog grooming, sprint planning, requirements team meetings and retrospectives.
• Identified and drove opportunities for increasing efficiencies and quality.
• Managed priorities and test activities to meet project test schedules and deliveries.
• supporting production server and storage models on repairing and troubleshooting (software and hardware).
• assist Engineers on the new product launch testing
• assist engineer for product with customer special order.
• setting up server and storage with customers requirement