ANANTHA RAO
Service Engineer/Manager
Skudai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Service Manager
Dynasty Lift Truck Services Pte Ltd
08.2023 - 07.2024
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and offer available solutions.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed customer loyalty programs to increase customer satisfaction.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Maintained records of service transactions and customer feedback for future reference.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Service Engineer
Toppan Forms Singapore Pte Ltd
12.2021 - 08.2023
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
- Maximized equipment reliability by recommending upgrades or replacements when necessary, based on performance evaluations.
- Performed periodic testing of all networks and systems.
- Assisted in the creation of user manuals and documentation for ease of reference during routine maintenance tasks.
- Investigated and corrected mechanical problems with machinery.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Performed troubleshooting and repair for complex electrical equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Researched and implemented new technologies and equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Wrote and revised maintenance procedures.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Field Service Technician
Jungheinrich Us
01.2018 - 03.2021
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Expedited problem resolution by effectively liaising between key stakeholders including customers, management, engineering staff, and suppliers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Developed and implemented customized service plans to meet customer needs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Ensured compliance with regulatory standards through meticulous recordkeeping of maintenance logs, inspection reports, and warranty information.
- Tested systems, noting issues and completing preventive maintenance.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Checked, repaired and repacked survival equipment to meet specifications.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Wrote and revised maintenance procedures.
Project Executive
Egana Resources Sdn Bhd
05.2012 - 01.2018
- Managed day-to-day operations of assigned projects, ensuring adherence to budgets, schedules, scopes, quality standards, policies, procedures.
- Developed comprehensive project plans, outlining goals, objectives, tasks, and deadlines for all team members.
- Coordinated meetings with clients, vendors, and internal teams to facilitate smooth project progressions.
- Conducted thorough post-project evaluations to identify areas of improvement for future initiatives.
- Delivered projects on time and within budget by effectively managing timelines and resources.
- Built impactful relationships with clients and suppliers.
- Achieved high client satisfaction ratings by consistently meeting or exceeding expectations in project delivery.
- Strengthened relationships with key stakeholders to ensure successful project outcomes.
- Managed cross-functional teams to execute complex projects from inception to completion.
- Improved team collaboration with clear communication and regular status updates.
- Negotiated contracts with suppliers and vendors for optimal pricing and delivery terms.
- Reduced overall project costs through diligent budget management and resource allocation.
- Directed meetings to deliver corporate initiatives and industry dynamics while using flowcharts and trend diagrams to clarify communication.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Education
BBA - Bachelor of Business Management
Malaysia University of Science And Technology
Kuala Lumpur, Malaysia 04.2001 -
Certificate Of Electrical (Class 2) - Electrical Engineering
Yayasan Melaka International College
Merlimau, Melaka, Malaysia 04.2001 -
No Degree - SPM
SMK KOTA MASAI
Pasir Gudang, Johor, Malaysia 04.2001 -
Skills
Customer Service
Personal Information
- Date of Birth: 12/19/91
- Nationality: MALAYSIAN
- Driving License: CLASS 2B, 3
- Marital Status: MARRIED
- Visa Status: SPASS/WorkPermit
Languages
Telugu, Tamil
Native language
English
Advanced
C1
Malay
Advanced
C1
Tamil
Advanced
C1
Timeline
Service Manager
Dynasty Lift Truck Services Pte Ltd
08.2023 - 07.2024
Service Engineer
Toppan Forms Singapore Pte Ltd
12.2021 - 08.2023
Field Service Technician
Jungheinrich Us
01.2018 - 03.2021
Project Executive
Egana Resources Sdn Bhd
05.2012 - 01.2018
BBA - Bachelor of Business Management
Malaysia University of Science And Technology
04.2001 -
Certificate Of Electrical (Class 2) - Electrical Engineering
Yayasan Melaka International College
04.2001 -
No Degree - SPM
SMK KOTA MASAI
04.2001 -
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