ANAND SHANIL RAJ

(BANK MUAMALAT PROJECT)

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
• Created and updated regular inventory reports and records.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Worked with internal staff to process documents and sent for closing.
• Maintained document control system and updated work instructions, procedures and associated databases.
• Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
• Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
• Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.

(HOMESEND PROJECT)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Promoted additional items with beverages, increasing store sales.
• Promoted to floor manager in the second year of employment.
• Managed store inventory and stock levels to maintain availability of products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed daily store operations for smooth functioning and achieving sales targets.