Amritpal Singh
General Manager
Subang Jaya
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
General Manager
Bait Bistro & Oyster Bar
Bangsar
7 2022 - Current
- Able to build up organization of operation and prepare opening restaurants
- Able to supervise and manage all operations in restaurants, make final decision for important matters
- Hold up higher management meetings and discuss about marketing and operations directions
- Able to procure food (ingredient) and equipment, and instruct management methods base on characteristics of food
- Able to prepare annual and monthly budget, control all costs including food, drink, equipment, utilities, labor etc., to make sure sales and profits will achieve expected amount, and even do better than that
- Understand process to build up logistic system in region that restaurants will be/ are opened
- Understand menu concept and composition of products, menu, recipes, procedures
- Understand whole process from menu planning, food tasting, cooking explanation, introduce (new products) to outlets, order percentage report and analysis
- Understand process of marketing and preparing tools, menu book, signage, leaflets.
- Manage to bring up different marketing strategies and executed smoothly
- Training new staff's and improving service standards, much more personalize service
- Executed their membership system smoothly supported with marketing materials
- Th highlight of my career for this restaurant, was to open new Bait in Desa Park City
- Built this restaurant from ground zero
- Hired new staff and trained according to brand standards
- Generating about RM300 to RM350K month with 55 seated restaurant
- Adding on, pushing current Bait in Bangsar to RM300K month from RM250K benchmark.
Consultant
Cork & Cleaver
Taman Tunku Kuala Lumpur
03.2021 - 06.2022
- Supervised day-to-day shift activities of one or more food and beverage
- Ensure all staff are properly trained and certified and have tools and equipment needed to effectively carry out their job function
- Assist in development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs
- Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of food and beverage outlet
- Assist in preparation of annual operating budget
- Maintain procedures to ensure security and proper storage of room service inventory and equipment, ensure security of monies, credit and financial transaction, replenish supplies, inventory, uniforms.
- In timely and efficient manner, and minimize waste and control costs
- Participate in taking inventories
- Ensure that all restaurant equipment is in proper operational condition and is cleaned on regular basis
- Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volumes
- Highlight of career for this restaurant was that, managed to train staff and to adapt new SOP's implemented by myself
- Whole new system of managing restaurant
- Aside that trained them on wines and up selling them
- Motivated them by being good role model and made sure everyone is on same path to making restaurant success
- We made best revenue in December 2021 at RM432K
- Aside that we managed to set up whole of alfresco area for Christmas and New Years Eve.
General Manager
Le Noir Kuala Lumpur
TREC Kuala Lumpur & Singapore
08.2019 - 02.2021
- Supervised day-to-day shift activities of one or more food and beverage
- Ensure Ground Floor, Club and Roof Top Bar runs according to highest standards of service
- Making sure all events are lined up for whole month - GF, Club and roof top bar
- Ensure all staff are properly trained and certified and have tools and equipment needed to effectively carry out their job function
- Assist in development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs
- Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of food and beverage outlet
- Assist in preparation of annual operating budget
- Maintain procedures to ensure security and proper storage of room service inventory and equipment, ensure security of monies, credit and financial transaction, replenish supplies, inventory, uniforms.
- In timely and efficient manner, and minimize waste and control costs
- Participate in taking inventories
- Ensure that all restaurant equipment is in proper operational condition and is cleaned on regular basis
- Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volumes
- Highlight of career for this restaurant / bar / club, was to come in and clean up entire mess that was happening within 2 months of tenure
- Staffs were over hired vs revenue generated, stocks missing and being sold without keyed into their POS system, and removed all staff that were spreading fake rumor and tarnishing groups good name
- After wipe-out, my biggest challenge was to re-hire well trained legit staff to slowly bring up revenue
- It was total up hill battle but for now cost of operating is much lower at below PAR %.
Group General Manager
The Social Group Of Restaurants
Malaysia
08.2015 - 10.2018
- Able to build up organization of operation and prepare opening restaurants
- Able to supervise and manage all operations in restaurants, make final decision for important matters
- Hold up higher management meetings and discuss about marketing and operations directions
- Able to procure food (ingredient) and equipment, and instruct management methods base on characteristics of food
- Able to prepare annual and monthly budget, control all costs including food, drink, equipment, utilities, labor etc., to make sure sales and profits will achieve expected amount, and even do better than that
- Understand the process to build up a logistic system in the region that restaurants will be/ are opened
- Understand the whole process from menu planning, food tasting, cooking explanation, introduce (new products) to the outlets, order percentage report and analysis
- Understand the process of marketing and preparing tools; menu book, signage, leaflets, etc
- Manage to introduce the Membership card in order to collect points and get rewarded via phone app when dining within the group of restaurants
- Have brought the company in to very profitable gain compared to 2017 vs 2016 - up by 30% on net profit.
- Increased overall efficiency by streamlining group management processes and implementing new systems.
- Optimized supply chain operations for better inventory management, reducing stock shortages, and increasing order fulfillment rates.
Director of Operations
TGI Fridays
Kuala Lumpur, Wilayah Persekutuan
01.2007 - 01.2015
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Education
Bachelors in Computer Science -
CIU EDU Resources
Houston, Texas 01.2003 - 07.2004
Some College (No Degree) - Wine
Le Meridien Kuala Lumpur
Kuala Lumpur, 14 07.2004 - 07.2004
Diploma in Computer Studies -
Informatics College
Kuala Lumpur, 14 01.1999 - 05.2001
High School (SPM) - O Level's -
Mengkibol Secondary High School
Johor Bahru, 01 01.1993 - 11.1997
Skills
Proven abilities highly successful, in meeting all profit objectives, operational targets Believing that leading by example whilst adapting to change, and hands-on approach brings increased standards and profits Also skilled in optimizing team potentials through the delivery of staff training solutions Very well verse with the POS systems Able to handle meetings at management level and executing plans accordingly and supported with reports
General Management
Team Leadership
Maximizing Profit Margins
Staff Training & Development
Business Development
Stock & Inventory Control
Function / Event Organizing
Food & Health Hygiene
Marketing and Promotions
Budgeting & Cost Control
Menu Development
Project Management
Customer Relationship Management
Operations Management
Currentsalary
RM11,000 + RM2,000 (perks)
Personal Information
- Place of Birth: Kluang, Johore, Malaysia
- Citizenship: Malaysian
- Date of Birth: 12/03/80
- Gender: Male
- Marital Status: Married
Characteristics
I am a self-starter. Given the basic training and guidance, I can organize myself to deliver the expectations. I can utilize my skills to integrate the available resources and tools to achieve the desired results. I can work under pressure and be a member of a performing group. Also passionate for wine. Very active and loves the adrenaline to open new restaurants.
Languages
English
Proficient
C2
Bahasa Malaysia
Proficient
C2
Hindi
Intermediate
B1
Punjabi
Intermediate
B1
References
- Biren Mohan, Vice President, HSBC Bank, +60 16 3301617
- Fatin, HR, Bait Group, +60 1111471261
Software
Microsoft Office (Excel, Word, Powerpoint)
POS System
Timeline
Consultant
Cork & Cleaver
03.2021 - 06.2022
General Manager
Le Noir Kuala Lumpur
08.2019 - 02.2021
Group General Manager
The Social Group Of Restaurants
08.2015 - 10.2018
Director of Operations
TGI Fridays
01.2007 - 01.2015
Some College (No Degree) - Wine
Le Meridien Kuala Lumpur
07.2004 - 07.2004
Bachelors in Computer Science -
CIU EDU Resources
01.2003 - 07.2004
Diploma in Computer Studies -
Informatics College
01.1999 - 05.2001
High School (SPM) - O Level's -
Mengkibol Secondary High School
01.1993 - 11.1997
General Manager
Bait Bistro & Oyster Bar
7 2022 - Current