Amrit Kaur

In 2024, I took a career break to care for my aunt who suffered a stroke and had a severe arthritis diagnosis which has brought about a great strength in resilience and compassion for me that I can contribute to as an added skill in my professional experience moving forward. She cared for my kids all these years whilst I built my career. She has made a full recovery.

• Responsible for driving the Learning and Development strategy and processes for the Strategic Business Group across regional offices and geographies in Asia
• Collaborate with senior chiefs and stakeholders along HRBPs to develop structured capability development programs and build the talent pipeline and succession planning whilst managing budgets
• Cultivate and manage a team of 12 directly and work relationships with 72 others in the division.
• Monitor and track bank wide certifications, licensing and all BNM requirements, STE.STF ensuring compliance of all legal and regulatory requirements
• Self-motivated, with a strong sense of personal responsibility striving for continuous improvement and accountability.

• Superchampz is an international learning company co founded by Amrit in Malaysia, that she spearheaded the expansion of across 5 countries and 17 cities establishing a strong brand of learning centres across Asia with kids, parents and families
• The in house learning and skills program targeted at students and parents in Asia, grew from a team of 4 to 40 in just a short 5 years
• The learning programs ran in 5 languages and she brought in with her team a total of USD10 million in regional revenue and sales with the latest market launch in 2018 in the competitive and growing economy of India
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Increased overall company efficiency by streamlining operations and implementing innovative strategies.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Established a culture of accountability within the team, resulting in higher levels of individual responsibility.

• Established The Business Excellence Centre, a learning and development centre for strategic peak performance with a learning platform for excellent performance development enhancing employee and agent skill and professional capabilities.
• To develop a continuous learning and high performance culture and mindset by exploring external training and people development leveraging on cutting edge technology for effective high performance learning.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.

• Led teams through complex transformations, providing guidance and support throughout the process.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Ensured compliance with regulatory standards while executing change management activities.
• Reduced resistance to change by employing empathetic communication and understanding the concerns of employees affected.
• Managed risks associated with change initiatives, implementing mitigation strategies as needed.
• Created methods to integrate functions, optimize processes and prepare staff through proactive training.

• Positioning of the Malaysia Academy as the regional preferred Academy for Learning and Development Excellence for Prudential Asia for a world class implementation
• Ensured compliance with all relevant accreditation standards while continuously seeking ways to improve overall institutional rankings in key areas of evaluation.
• Managed budget allocations effectively, ensuring adequate resources were available for faculty needs and departmental initiatives.
• Improved policies and procedures to maximize student safety and campus security.

• Worked in the development, launch, management and operations of the centre of excellence and all performance and organizational needs for ING Malaysia to support the advancement of individual and organizational performance
• Malaysia being platform of best practices, working with regional management in Thailand, Indonesia, Philippines and India on streamlining learning programs and online tools on a standardized and regional approach in coaching and development and conducted certification training and coaching to Malaysia and other Aetna/ING Asian companies
• Key in obtaining the ISO 9001:2000 Certification in 2001 for The ING Centre, a first of its kind ISO certification for a training academy
• Facilitated board engagement in fundraising efforts through regular updates, presentations at meetings about progress towards financial targets set forth each year.

• Development and delivery of training in management, supervisory, leadership and sales
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Collaborated with subject matter experts to create accurate training content.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.