Strategic Senior HR Advisor with over 5 years of experience driving organizational excellence. Proven track record in scaling high-performing teams, navigating complex employee relations, and leading digital HR transformations.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Senior HR Advisor-Australia Operations
Shell Business Service Center Sdn. Bhd
Cyberjaya
01.2024 - 01.2026
Co-led the pre-implementation phase of a global Strada payroll solution for Australia, overseeing end-to-end process mapping, legislative discovery, and the delivery of foundational business requirements to ensure a seamless transition to the design phase.
Drove team’s capability building plan through coaching and up-skilling sessions, chaired partnership meetings & onboarded new joiners.
Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Consistently resolved complex and sensitive cases such as escalations, dismissal and ERIR related cases.
Part of HR Evolution PPM (Policy, Process, Model) contributing knowledge on the ongoing effort to optimize work, & continuous improvements in simplifications of HR processes.
Successfully led 6 Re-Organization projects as part of business requirement involving change of reporting lines, position titles and complex redundancies.
Part of Operational excellence (OpEx) Project Team for Overpayment & Underpayment process, responsible for the upkeep of knowledge management and providing subject matter expertise in guiding the simplifications.
HR Advisor-Australia Operations
Shell Business Service Center Sdn. Bhd
Cyberjaya
12.2020 - 12.2023
Provide administrative support to HR functions, in line with business requirements while attain expectations of multiple stakeholders. Consistent performance with >90% Case Closure Volume & Employee Experience Score.
Appointed as Acting Senior HR Advisor with an increased scope in Termination & Transfers and resolved multiple complex issues that raised.
Handling Focal Point Role for HR Employee’s transfer, Overpayment, Underpayment along with Payment, Deduction & Allowance Processes.
Co-leading Prelude Reconciliation Leave Clean Up & successfully calculated leave balances for 250+ EEs, prepared project matrix & guidance material.
Collaborated with ER/IR and Shell Health Australia, working on Wages Worker’s Compensation request.
Collaborated with Policy and Global Reward team in executing annual increment & bonus for year 2022, managed Merit & Bonus related complex queries.
Part of Prelude Enterprise Agreement Ops taskforce team project involving executing mass uploads for remunerations and job profiles along with preparing knowledge management documentations.
Successfully managed Self ID Project Implementation for Employees in Australia & and coordinated upskilling session for colleagues.
Provide coaching to less experience’s colleagues with complex daily operational issue specifically related to overpayment/underpayment.
Management Associate Trainee
OCBC Bank Sdn.Bhd
Kuala Lumpur
07.2019 - 09.2020
In depth job-rotation along with project assignment to equip talents with a strong banking foundation
Provide B2B administrative support for SWIFT transaction of the bank. Rotator on preparing general with accurate business transactions.
Successfully worked with project team to manage communication channels for bank wide migration for Operating System equipped with Office 365.
Revised and updated Bank Policies on Anti Money Laundering (AMLA) with appropriate control procedures that are designed with the bank's risk identification.
Education
Bachelor’s Degree - Chemical Engineering
Manipal International University
01.2015 - 01.2019
Foundation - Engineering
Manipal International University
01.2015 - 01.2019
Skills
Strategic Workforce Transformation
HR Controls & Risk Mitigation
Time Management
Research Expertise
Communication
Stakeholder Management
Certification
Recognition Award by VP HR Australia-Prelude EA Implementation (11/22)
Certificate of Registration of Graduate Engineer-Board of Engineers Malaysia (07/21)
LANGUAGE
English - Native or Bilingual Proficiency
Malay - Native or Bilingual Proficiency
Punjabi - Native
REFERENCE
Anna, D’Costa, HR Advisor Global Business Support, Anna.AlfredDCosta@shell.com
Rog, Yusuf, Team Lead-HR Country Operations Australia, Siti-Rugayah.Yusuf@shell.com
Chun Hoe, Gan, Human Resources Manager, GanCH2@ocbc.com
INTERESTS
Café Hunting, Hiking, Music
COURSES/WORKSHOPS
Global Payroll Implementation Planning- Strada Solution Workshop (2025)
Senior HR Advisor-Australia Operations at Shell Business Service Center Sdn. BhdSenior HR Advisor-Australia Operations at Shell Business Service Center Sdn. Bhd
CTE AEC Tester (Application Embedded Control) at Shell Business Service Centre Sdn BhdCTE AEC Tester (Application Embedded Control) at Shell Business Service Centre Sdn Bhd