Amreel Nuqman bin Ahmed Nazri

After my fruitful journey in the legal world, I decided to dip my toes into completely uncharted waters. This is where I was met with yet another challenge, having to learn and adapt to a field that I had absolutely no background or knowledge on. However, being the person I am, I am always at he ready to take on new challenges and gain as much knowledge and experience as possible.

After completing the onboarding process, I knew I had to get to work at the drop of a pin as to catch myself up to speed in order to deliver the best work possible. New-joiners were assigned seniors to shadow and learn the ins and outs of daily tasks. From there I knew what I had to do, asking every possible question that I can think of in order to get a full and accurate understanding of my responsibilities.

Admittedly, any new undertaking would come with its own unique challenges however, I am always ready for a challenge. Below is a concise list of my responsibilities as well as achievements throughout my tenure with the company up-to-date.

• To ensure the safety and standards of contents are met.
• Go through content diligently while taking the least time as possible.
• To be up-to-date with policy updates daily.
• Identifying and notifying trending cases to be escalated in order to create alignment between all moderators.
• Conducting case studies, policy discussion on repetitive areas that require improvement.
• Liaise with Team Leads & QA to improve understanding among moderators, conduct refreshers for individuals who are in need of help.

Achievements

• Maintaining accuracy rating at an average of 91%
• Average handling time of cases is 10 seconds or less.
• Awarded spot bonuses for achieving highest accuracy rating.
• Bumped up(raise/increment) of job level on more than two times in Annual and mid-year performance review.
• Hand picked to aid other moderators who are in need of help.
• Successfully raised team's average accuracy to >90% prior to the previous average being

After spending more than two years in the company, I know I am ready to take on any challenges that come my way. This is also credited to the company as I have implemented their visions and missions into my work and life which allowed me to achieve the accolades mentioned earlier. This being said, I am confident in my future endeavors and will do whatever it takes to provide the best quality of work efficiently and swiftly.

• Company Overview: A law firm
• My first official job in the legal world was with the above named company, a law firm
• Here is where I was overwhelmed with insurmountable amount of work as I was expected to come to the level of a lawyer however, this was to be expected thus I gave it all I had and worked my way through searching for solutions high and low, as well as from my seniors and other individuals in order to keep up with my tasks and work
• It is here where I was given the opportunity to dip my feet into the legal world as my senior brought me to court as well as client meetings and guided me along the way whilst providing me with ample of knowledge and wisdom
• Numerous paperwork and case studies had also given me the knowledge to properly manage my time and finding solutions the quicker and smarter way and ensuring to not jeopardize the work I was given
• All in all I had gained and astronomical amount of knowledge and experience therefore I could apply everything I am given from the time I was in school up until now and I believe that I could excel in any working field

• Company Overview: A law firm specializing in conveyancing
• This happens to be the first law firm that I was attached to whilst I was still studying in law school as I was eager to get started
• Here, they specialized in conveyancing hence I was exposed to this field for the very first time
• My time there was impactful as I was overwhelmed with useful knowledge as well as busy with hands-on work with the lawyers there
• I had my proud moments where I was involved and helped with conveyancing services liaising with big named companies revolving around land up to millions of ringgit
• Not only that, however I was brought around getting first-hand experiences to the national land registry, and much more
• All in all, it was a good starting point for me which I was very grateful for