Summary
Overview
Work History
Education
Skills
Certification
Volunteer Roles
Personal Information
Timeline
Generic

AMNA SALAHELDIN

.
Kuala Lumpur

Summary

Dynamic and impact-driven professional with 5+ years of experience across humanitarian, event management, research and retail sectors, including at UNHCR Kuala Lumpur. I’ve led emergency coordination efforts, built multi-agency partnerships, and delivered high-impact engagement initiatives that boosted service access and improved case resolution. My time in the humanitarian field has been deeply rewarding shaping my adaptability, people skills, and purpose but I’m now ready to embrace new challenges, grow beyond my comfort zone, and sharpen new skills. I speak English, Arabic, and Malay.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Protection Assistant

UNHCR
02.2022 - 05.2025
  • Coordinated frontline protection services at the Refugee Reception Centre, overseeing daily operations, and managing the flow of 400-650 persons of concern, including triaging vulnerable cases, and ensuring timely access to support.
  • Facilitated coordination between Protection, Registration, Health, and RSD units to streamline case handling and minimize wait times, contributing to a 25% improvement in resolution efficiency.
  • Led first-line emergency interventions related to medical, security, and SGBV cases, liaising with internal teams and external actors (e.g., hospitals, police, shelters) to ensure prompt and appropriate responses.
  • Developed and maintained referral pathways in coordination with specialized partners for GBV survivors, unaccompanied minors, and persons with serious medical conditions.
  • Oversaw procurement processes and resource tracking for protection-related activities, ensuring compliance, and cost-effectiveness.
  • Elected Vice Chair of the Staff Association (2023-2025); organized mental health campaigns, staff-bonding initiatives, retirement farewell parties, facilitated staff consultations, and strengthened internal coordination between staff and senior management through regular dialogue platforms.

Freelance Research Assistant

Independent
10.2019 - 01.2021
  • Researched gender studies, public management, and financial security for academic/policy clients.
  • Drafted literature reviews, summaries, and proposals that improved communication clarity.
  • Transcribed and analyzed interviews to strengthen reports and client recommendations.

Project Administrator (Temporary Contract)

Supahands
04.2019 - 08.2019
  • Managed AI data projects (content moderation, lead generation, data management).
  • Performed quality checks ensuring consistency and client satisfaction.

Communications Assistant Intern

UNDP
08.2017 - 04.2018
  • Company Overview: UNDP Sudan
  • Coordinated high-level press conferences and public events with government and nongovernmental partners, which enhanced UNDP Sudan's visibility and engagement with key stakeholders.
  • Managed social media inquiries and curated bilingual website content, helping to increase UN Sudan's digital presence and reach a broader audience.
  • Drafted and edited speeches, reports, and grant proposals, supporting advocacy and fundraising efforts that contributed to UNDP's mission and objectives.
  • Led workshops on the Sustainable Development Goals, promoting local community action and increasing awareness among participants about sustainable practices and initiatives.
  • Built strategic partnerships with NGOs and government agencies, which advanced UNDP's humanitarian objectives and fostered collaboration for impactful projects.
  • UNDP Sudan

Assistant Store Manager

OG Fashion
01.2016 - 05.2017
  • Managed opening and closing procedures, which streamlined operations and improved the efficiency of daily activities.
  • Responded to customer concerns proactively, collaborating with the manager to significantly enhance customer satisfaction ratings.
  • Tracked performance data for assigned areas, such as best sellers and space allocation, and made necessary adjustments, driving overall store productivity.
  • Boosted brand awareness and merchandise visibility through both digital and traditional marketing efforts, including scheduling virtual fashion shows via WhatsApp.

Education

Master's Degree - International & Strategic Studies

University of Malaya
10.2021

Bachelor of Arts - International Studies & Communication

Monash University
12.2015

Exchange Program - Environmental & Sustainability Studies

Uppsala University
06.2015

Skills

  • Protection & Case Management
  • Stakeholder Engagement
  • Research & Analysis
  • Project Management
  • Event Coordination
  • Customer Service
  • Procurement & Vendor Coordination
  • Advocacy & Human Rights

Certification

Conflict and Disaster Assessment, United Nations

Volunteer Roles

  • Multitask Volunteer, Incitement | 2014-01-01, 2017-12-31
  • Multi-task Volunteer, World Vision | 2015-01-01, 2015-01-31
  • Assistant Refugee Program Coordinator, Saint Stephen's Help | 2015-01-01, 2015-05-31
  • Event MC & Volunteer Coordinator – Jana Boutique Charity Fashion Show | 2016-05-07
  • Served as Master of Ceremonies and assisted with event organisation for a high-profile fashion show attended by 500 guests, including ambassadors’ spouses, Malaysian celebrities, and VIPs.
  • Coordinated with vendors such as Fragrance Du Bois, Frankitas, and KPJ Hospital to ensure smooth event flow and guest experience.

Personal Information

  • Visa Status: Permanent Residence (Malaysia)

Timeline

Protection Assistant

UNHCR
02.2022 - 05.2025

Freelance Research Assistant

Independent
10.2019 - 01.2021

Project Administrator (Temporary Contract)

Supahands
04.2019 - 08.2019

Communications Assistant Intern

UNDP
08.2017 - 04.2018

Assistant Store Manager

OG Fashion
01.2016 - 05.2017

Bachelor of Arts - International Studies & Communication

Monash University

Exchange Program - Environmental & Sustainability Studies

Uppsala University

Master's Degree - International & Strategic Studies

University of Malaya

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