Ammar Qayyum Bin Shahardi

2017 - 2019

Diploma in Halal Food services (Halal Practise) at Politeknik Tuanku Syed Sirajuddin.

C.G.P.A :2.90

December 2019 - February 2022

Restaurant Server in The Ritz Carlton Langkawi for 2 years. In Hai Yan Chinese Restaurant and Horizon Bar

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.

March 2022 - April 2024

Restaurant Captain

• Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
• Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
• Led by example in providing high-quality customer service, addressing and resolving complaints promptly.
• Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.

May 2024 - December 2025

Restaurant Supervisor

• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Trained new employees on restaurant protocols, enhancing service quality and efficiency.
• Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
• Trained newly hired employees on service techniques, company procedures and safety processes.
• Scheduled employees to keep shifts well-staffed.

January 2026 - now

Assistant Restaurant Manager

• Managed daily operations of the restaurant, overseeing food quality and customer service standards.
• Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.