Ammar Luqman Samanhudi
Customer Specialist
Johor Bahru, Johor,01
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice.
- Positively impacts all customer interactions and efforts for supported products.
- Enthusiastic team player ready to contribute to company success.
- Works at fast pace to meet tight deadlines
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Technical Support Representative
Maxis Berhad
03.2024 - Current
- Installed and configured operating systems and applications.
- Responded promptly to incoming sales leads and requests for technical support.
- Promoted efficiency among departments with prompt resolution of system issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Created user accounts and assigned permissions.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Kuehne + Nagel International AG
12.2021 - 04.2023
- Pricing and procurement - providing quotations to sales and internal team
- Liaise with customer and haulage for arrangements and performing outward K4
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Generated documentation and information required for customer shipments.
- Maintained open lines of communication between logistics, sales, and production departments to ensure cohesive approach to supply chain management.
Intern
Chan & Co Chartered Accountants
02.2018 - 08.2018
- Assisted in preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.
- Developed understanding of company audit methodology, approach and tools while working under supervision of licensed auditors.
- Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
- Interacted with customers by phone, email or in person to provide information
- Actively participated in team meetings, offering insightful suggestions that led to problem solving strategies
Education
BBA - Logistics Management
UOW Malaysia KDU University College
Shah Alam, Selangor, Malaysia 04.2001 -
Diploma in Accounting - Accounting
Kolej Vokasional Perdagangan
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Windows 10
Timeline
Technical Support Representative
Maxis Berhad
03.2024 - Current
Customer Service Representative
Kuehne + Nagel International AG
12.2021 - 04.2023
Intern
Chan & Co Chartered Accountants
02.2018 - 08.2018
BBA - Logistics Management
UOW Malaysia KDU University College
04.2001 -
Diploma in Accounting - Accounting
Kolej Vokasional Perdagangan
04.2001 -
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