Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
AMIRUL ADLI ABDUL AZIZ

AMIRUL ADLI ABDUL AZIZ

Senior Support Engineer
Rawang

Summary

Motivated and detail-oriented Senior Support Specialist with 1 year of experience in networking and IT support. Proficient in troubleshooting, configuring network devices, and managing IT service operations. Seeking a full-time position that offers professional challenges to utilize interpersonal skills, excellent time management, and problem-solving abilities. Committed to further developing technical expertise and contributing effectively to a dynamic team.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
5
5
Certifications

Work History

Senior Support Engineer

Huacomm Telecommunications Engineering Sdn Bhd
09.2023 - Current
  • Handling and managing the T2 Support team
  • Responded to customer inquiries and provided technical assistance over the phone and in person.
  • Providing assistance in troubleshooting Layer 2 (L2) and Layer 3 (L3) network issues.
  • Contributing to a networking integration project at various locations, including Avani Sepang, Genting, St. Regis Kuala Lumpur, and Sunway Pyramid Tower.

Internship

Huacomm Telecommunication Engineering(M) Sdn Bhd
02.2023 - 07.2023
  • Internship for 6 months as an IT support team member.
  • Configuring and maintaining a switch, access point, and IPTV for the client.
  • Monitor and update documentation and tickets.
  • Contributed to a positive team environment by collaborating with fellow interns on network troubleshooting.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.

Internship

Dynamic EE Zone Sdn Bhd
06.2018 - 12.2018
  • Internship for 6 months as a TM WiFi Installer.
  • Assist on fiber cable installation to the house.
  • Configuring the router, modem, and phone for the TM customer.
  • Collaborated with the engineer to ensure smooth workflow and successful installation completion.

Education

Bachelor of Telecommunication Engineering Technology with Honours - Telecommunications

Universiti Kuala Lumpur British Malaysian Institute
Gombak, Selangor
02.2020 - 07.2023

Diploma in Electronic Engineering - telecommunication

Politeknik Sultan Idris Shah
Sabak Bernam, Selangor
06.2016 - 12.2018

Skills

  • Configuration of Wi-Fi controllers using web interface
  • Network switch configuration
  • Wireless network setup
  • Experience in optimizing wireless networks with Ekahau AI Pro
  • Experienced with TCP/IP and DHCP
  • Monitoring network hardware (Switch, Controller, Access Point)
  • IP addressing
  • Network troubleshooting

Certification

Huawei Specialist Associate Presales - Transmission & access certification

Timeline

Senior Support Engineer

Huacomm Telecommunications Engineering Sdn Bhd
09.2023 - Current

Internship

Huacomm Telecommunication Engineering(M) Sdn Bhd
02.2023 - 07.2023

Bachelor of Telecommunication Engineering Technology with Honours - Telecommunications

Universiti Kuala Lumpur British Malaysian Institute
02.2020 - 07.2023

Internship

Dynamic EE Zone Sdn Bhd
06.2018 - 12.2018

Diploma in Electronic Engineering - telecommunication

Politeknik Sultan Idris Shah
06.2016 - 12.2018

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AMIRUL ADLI ABDUL AZIZSenior Support Engineer