Amirul Ariff Animullah Al-Haq

• Respond to and resolve 20-30 daily ticket volume of incidents and requests within SLA guidelines using Service Now and Future Now
• Provide Tier 1/2 technical support to Siemens AG in areas such as system access, hardware malfunctions, and software errors
• Maintain and troubleshoot [key systems: e.g., Active Directory, Office 365, VPN]
• Escalate unresolved issues to higher-tier support teams while ensuring proper documentation
• Collaborate with cross-functional teams to implement and optimize IT processes
• Conduct regular follow-ups with users to ensure satisfactory issue resolution
• Contribute to knowledge base articles to improve issue resolution efficiency

• Enhanced customer satisfaction by providing efficient and friendly service.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Maintained a clean and organized work environment for improved customer experiences.
• Kept all prep areas clean by sweeping, mopping, and washing down counters.
• Provided exceptional customer service, resulting in increased repeat business and positive reviews.
• Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
• Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
• Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
• Operated cash registers and POS systems, handling over $Amount in cash daily.
• Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Prepared products following restaurant, health, and safety standards and procedures.

Career Break | September 2019 – March 2023

Took a career break to provide full-time care for a family member with a critical illness.

Managed personal responsibilities while staying updated with industry trends and enhancing skills.

Navigated challenges during the COVID-19 pandemic, maintaining adaptability and resilience.

"During the period from September 2019 to March 2023, I took a career break to care for a critically ill family member while also navigating challenges brought by the COVID-19 pandemic. Despite this, I remained proactive in staying updated with industry developments and enhancing my skills. I am now fully prepared and eager to bring my expertise back into the workforce."

• Reviewed and moderated user-generated content to ensure compliance with community guidelines and legal requirements
• Monitored and responded to flagged content, taking appropriate action based on company policies
• Identified and escalated critical incidents, including potential risks to platform safety and user security
• Conducted trend analysis on reported content to improve proactive moderation strategies
• Collaborated with cross-functional teams to provide feedback on policy updates and moderation tool enhancements
• Maintained an average moderation accuracy rate of [95%] while handling more than 1,000+ posts/day

• Supported content moderation efforts by reviewing flagged material and ensuring adherence to policies
• Assisted in compiling reports on moderation trends and recommending process improvements
• Conducted language-specific quality checks to ensure accurate representation in Korean
• Participated in training sessions to stay updated on evolving guidelines and best practices
• Reviewed and analyzed large volumes of user-generated content to ensure alignment with Google's community guidelines
• Conducted in-depth investigations of flagged content and determined appropriate actions based on policy standards
• Identified and escalated trends or potential risks to appropriate stakeholders for further action
• Collaborated with global teams to refine moderation workflows and improve operational efficiency
• Maintained a high-quality accuracy rate of [X%] while meeting tight deadlines and productivity targets
• Provided feedback to enhance tools and processes, contributing to overall platform improvement