Summary
Overview
Work History
Education
Skills
Interests
Reference
Timeline
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MUHAMMAD AMIRUL ADLI

MUHAMMAD AMIRUL ADLI

Assistant Lead Senior IT Engineer
Kuala Lumpur

Summary

Experienced IT Support Engineer with a strong background in troubleshooting, system maintenance, and user support. Developed leadership and organizational skills in a dynamic and fast-paced environment. Seeking to transition into a new field. Skilled in team coordination and effective communication, ensuring project success and smooth operations. Eager to leverage transferable skills, along with a strong passion for coffee and home brewing expertise, to make a meaningful impact in the coffee industry.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Assistant Lead Senior IT Engineer

UltioTech
Sepang, Selangor
08.2023 - Current
  • Conducted UAT and testing with customers for new IT system implementations, ensuring that solutions met customer requirements and business needs.
  • Provide training and technical guidance to end-users during UAT to ensure smooth transitions and system adoption.
  • Maintained clear and professional communication with end-users, providing status update, troubleshooting steps, and resolutions timelines, ensuring customer expectations were managed effectively.
  • Managed escalations effectively, ensuring complex issues were addressed by the appropriate teams while keeping clients informed throughout the process.
  • Mentored junior team members, fostering professional growth and skill development.
  • Supported lead manager in overseeing projects from inception to completion, ensuring high-quality results.
  • Collaborated with cross-functional teams to achieve project goals within deadlines.

Senior IT Engineer

SITA
Sepang, Selangor
10.2017 - 07.2024
  • Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
  • Improved system stability by implementing proactive IT maintenance and monitoring procedures.
  • Delivered high quality technical support to end-users, resolving hardware, software, network, and system issues in a timely and efficient manner, ensuring minimal disruption to business operations.
  • Created, tracked, and managed incident tickets in a centralized ITSM system.
  • Consistently met SLA for response times, resolution times and customer satisfaction.
  • Performed detailed diagnose and root cause analysis of recurring issues, collaborating with internal teams to implement long term solutions.

IT Engineer

E-Tech IT
Shah Alam, Selangor
02.2017 - 09.2017
  • Led the installation and configurations of new workstations, including OS.
  • Assembled and installed hardware components for new workstations.
  • Customized workstation settings, profiles and configurations according to users.
  • Deployed necessary business applications, including productivity tools and specialized software, ensuring users had all the required tools.
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
  • Delivered user training on how to use the new equipment and software.
  • Designed and deployed effective IT solutions for increased productivity and streamlined operations.
  • Provided technical support in both on-site and telephone consultations.

Education

Diploma - Information Technology

Multimedia University
Cyberjaya
01.2012 - 01.2016

SMK Puchong Utama 1
Puchong

SMK King George V
Seremban

Skills

Microsoft Office

ServiceNow

MySQL

C Language

HTML

AI Tools

Windows Operating System

Troubleshooting issues

Strong communication skills

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Interests

Coffee Brewing, Travelling

Reference

1- Ultiotech (Operation Manager)

Mr. Faris

+60 13-933 5113
faris.fauzi@ultiotech.com

2- Ultiotech (Manager)


Mr. Hamdan

+60 16-664 1010
hamdan.mohamed@ultiotech.com”

Timeline

Assistant Lead Senior IT Engineer

UltioTech
08.2023 - Current

Senior IT Engineer

SITA
10.2017 - 07.2024

IT Engineer

E-Tech IT
02.2017 - 09.2017

Diploma - Information Technology

Multimedia University
01.2012 - 01.2016

SMK Puchong Utama 1

SMK King George V

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MUHAMMAD AMIRUL ADLIAssistant Lead Senior IT Engineer