AMIRUL RIFHAN
JOHOR
Overview
1
1
Language
12
12
years of professional experience
Work History
Department Manager Fruit & Vegetbales
Village Grocer
johor, malaysia
07.2025 - Current
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Organised staff rosters, ensuring adequate coverage during peak times without overstaffing.
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
- Resolved customer complaints through effective communication and problem-solving. calmly and effectively, resolving issues with timely solutions.
Team Leader Chill & Frozen
NTUC Fair Price
Thompson Plaza, Singapore
09.2024 - 06.2025
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
Operations Manager & Store Manager(Aeon Dangabay)
Aeon Co. Malaysia
johor, malaysia
09.2019 - 04.2024
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Conducted performance reviews, identifying areas for development
Division Leader Perishbale & Daily & Dairy
Aeon Co. Malaysia
johor, malaysia
02.2018 - 08.2019
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Trained and mentored employees to maximise team performance.
Group Leader Seafood
Aeon.Co Malaysia
kuala lumpur ,johor, malaysia
12.2014 - 01.2018
- Trained new staff on product knowledge, sales techniques, and customer service excellence to enhance team capabilities and improve customer interactions.
- Cleaned workstations and sanitised surfaces to maintain hygiene standards for proper food preparation.
- Displayed products in visually appealing ways to attract customers and increase sales engagement.
Education
BACHELOR - Degree in QUALITY ENGINEERING
UNIKL MITEC
Johor Bahru01-2014
Languages
English
Intermediate
B1
Course /Training
- JAPAN TRAINEE JULY 2016-JANUARY 2017
Timeline
Department Manager Fruit & Vegetbales
Village Grocer
07.2025 - Current
Team Leader Chill & Frozen
NTUC Fair Price
09.2024 - 06.2025
Operations Manager & Store Manager(Aeon Dangabay)
Aeon Co. Malaysia
09.2019 - 04.2024
Division Leader Perishbale & Daily & Dairy
Aeon Co. Malaysia
02.2018 - 08.2019
Group Leader Seafood
Aeon.Co Malaysia
12.2014 - 01.2018
BACHELOR - Degree in QUALITY ENGINEERING
UNIKL MITEC