Amirul Hilmi
Bandar Pusat Jengka
Summary
Graduated in Tourism and Hospitality. With almost 3 years experience handling guest. A responsible and hardworking. Certified Ambassador in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Avani Sepang Goldcoast Resort
Selangor
09.2023 - Current
- Supervise the efficient operations of reception including Check In/Check Out procedures.
- Demonstrate a high level of customer service at all times.
- Coached 8+ GSA(Guest Service Agent) through day-to-day work and complex problems.
- Lead breafing, hangover every shift, shift backup. Doing check list.
- Oversaw work processes and performed quality control tasks to increase revenue.
- Maintain clean and tidy work areas at all times.
- To oversee the front desk operations, including guest check-in/check-out, reservations, and inquiries.
- To set the standard for exceptional customer service by resolving guest issues, handling complaints, and ensuring guest satisfaction throughout their stay.
- Computer skills in Ms Office, Excell and PMS (Opera)
- Coordinate room with Housekeeping Superior
- Oversees Transaction and payment GSA
Guest Service Ambassador
Mangala Resort And Spa
Gambang
12.2021 - 08.2023
- Be Ambassador to the hotel creat memorable experience for guest.
- Greets guest upon arrival and depature at front desk
- Assign rooms and register guests
- Accommodates special requests whenever possible.
- Book reservations for individuals, families and groups as and when required,
- Escort VIP to the Bungalow and also rooming tour for good experience,
- Process Check In and also Check Out
- Work closely with all department based on guest request,
- Handling reception, guest folio and payment.
- Computer skills in Ms Word, Ms Powerpoint, PMS (IFCA)
- Night Audit
Catering Assistant
Angah Catering
Bandar Jengka
04.2021 - 10.2021
- Worked closely with catering team to provide seamless meal service to guests.
- Cleared down food preparation, serving and eating areas after use
- Set and restocked service counters, buffet areas and tray
Customer Service Assistant
Bukit Merah Laketown Resort
Semanggol
01.2021 - 03.2021
- Processed cash and card payments during busy shopping periods.
- Handled complaints calmly and professionally.
- Answered incoming calls and handled customers
- Maintained clean and organized work environment to maintain customer safety.
- Described products to customers and how best to care for merchandise.
Education
Diploma: Tourism and Hospitality -
Politeknik Muadzam Shah
Muadzam Shah, Pahang06.2021
SPM: Sastera -
SMK JENGKA PUSAT
Bandar Pusat Jengka, Maran11.2017
Skills
- Knowledge in OTA platform
- Reservation through various networking such as via whatsApp, email, phone and handle all guest with care
- Communicate in Bahasa and English
- Proactive
- Fast learner
- Marketing in Socmed
- Ability to lead and motivate team
- Friendly demeanor
- Professional, attentive and detail oriented, ensuring customers have a great
- Ability to work on your own and as part of a team
- Multitasking
- Positive attitude and Good communication skills
- Commitment to delivering a high level of customer service
Certification
- Anugerah Ketua Jabatan Politeknik Muadzam 2020
- Mangala Ambassador Award 2022
- Top Close Sale (Mangala Resort) 2022
- Tripadvisor Good Review 2023
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
References
Nithia Maniam, 016944820
HR Manager Mangala Resort
Nur Fattena, 05-8908888
Exec Hr Bukit Merah Laketown
Asiah Jajah, 0197261656
People Culture Officer Avani Sepang
Timeline
Front Office Supervisor
Avani Sepang Goldcoast Resort
09.2023 - Current
Guest Service Ambassador
Mangala Resort And Spa
12.2021 - 08.2023
Catering Assistant
Angah Catering
04.2021 - 10.2021
Customer Service Assistant
Bukit Merah Laketown Resort
01.2021 - 03.2021
Diploma: Tourism and Hospitality -
Politeknik Muadzam Shah
SPM: Sastera -
SMK JENGKA PUSAT
- Anugerah Ketua Jabatan Politeknik Muadzam 2020
- Mangala Ambassador Award 2022
- Top Close Sale (Mangala Resort) 2022
- Tripadvisor Good Review 2023
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