Summary
Overview
Work History
Education
Skills
References
Timeline
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Amirul Hakim

IT Engineer
Johor Bahru,01

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

IT Service Desk Engineer

NEC PTE LTD
02.2024 - Current
  • Coordinated software deployments while minimizing disruption to end-users during process.
  • Increased first-call resolution rates by creating comprehensive FAQ database for common user queries.
  • Reduced downtime for end-users by providing timely resolution of technical issues and proactive maintenance.
  • Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.

Desktop Engineer

NCS PTE LTD
10.2022 - 11.2023
  • Set up and updated equipment for customer use in line with company standards and procedures
  • Troubleshot problems or issues with desktops and laptops
  • Supported operating system and various tools and applications
  • Patched software and installed new versions to eliminate security problems and protect data
  • Diagnosed and troubleshot hardware, software and network issues
  • Provided remote software services to correct reported issue.

Vessel IT Support Executive

Wilhelmsen Ship Management Sdn. Bhd
01.2020 - 07.2022
  • Manage and control the IT hardware purchase request, responsible for vessel takeover and handover activities
  • Provided technical support to customers, troubleshooting technical issues and providing solutions
  • Provides out-of-office hours and weekend support as part of the on-call support team
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.

Network Consultant

Great Business and Services
01.2019 - 12.2019
  • Upgraded and expanded network systems and components
  • Troubleshot and maintained networking devices and infrastructure across enterprise.

Education

Diploma: Computer System And Networking -

Vocational College Seberang Perai
10.2019

Malaysian Skills Diploma: Network Administration -

Vocational College Seberang Perai
Penang
01.2015 - 05.2019

Skills

Remote Desktop Servicesundefined

References

  • Mr. Felix Tan, +65 8386 7818, NCS PTE LTD
  • Mr. Nazir Beedin, +60 12-257 0700, Wilhelmsen Ship Management
  • Mr. Salleh +60 12-740 9769 NEC PTE LTD

Timeline

IT Service Desk Engineer

NEC PTE LTD
02.2024 - Current

Desktop Engineer

NCS PTE LTD
10.2022 - 11.2023

Vessel IT Support Executive

Wilhelmsen Ship Management Sdn. Bhd
01.2020 - 07.2022

Network Consultant

Great Business and Services
01.2019 - 12.2019

Malaysian Skills Diploma: Network Administration -

Vocational College Seberang Perai
01.2015 - 05.2019

Diploma: Computer System And Networking -

Vocational College Seberang Perai

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Amirul HakimIT Engineer