Amirul Hakim
IT Engineer
Johor Bahru,01
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Service Desk Engineer
NEC PTE LTD
Johor Bahru, Johor, Malaysia
02.2024 - Current
- Coordinated software deployments while minimizing disruption to end-users during process.
- Increased first-call resolution rates by creating comprehensive FAQ database for common user queries.
- Reduced downtime for end-users by providing timely resolution of technical issues and proactive maintenance.
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
Desktop Engineer
NCS PTE LTD
Singapore
10.2022 - 11.2023
- Set up and updated equipment for customer use in line with company standards and procedures
- Troubleshot problems or issues with desktops and laptops
- Supported operating system and various tools and applications
- Patched software and installed new versions to eliminate security problems and protect data
- Diagnosed and troubleshot hardware, software and network issues
- Provided remote software services to correct reported issue.
Vessel IT Support Executive
Wilhelmsen Ship Management Sdn. Bhd
01.2020 - 07.2022
- Manage and control the IT hardware purchase request, responsible for vessel takeover and handover activities
- Provided technical support to customers, troubleshooting technical issues and providing solutions
- Provides out-of-office hours and weekend support as part of the on-call support team
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Network Consultant
Great Business and Services
01.2019 - 12.2019
- Upgraded and expanded network systems and components
- Troubleshot and maintained networking devices and infrastructure across enterprise.
Education
Diploma: Computer System And Networking -
Vocational College Seberang Perai
10.2019
Malaysian Skills Diploma: Network Administration -
Vocational College Seberang Perai
Penang 01.2015 - 05.2019
Skills
Remote Desktop ServicesCustomer SatisfactionSecond Level SupportComputer ConfigurationsSwitches and RoutersCISCO Installations
Application support
Hardware support
Ticketing System
Remote Support
Network Administration
Technical Support
Service support
Customer Service
References
- Mr. Felix Tan, +65 8386 7818, NCS PTE LTD
- Mr. Nazir Beedin, +60 12-257 0700, Wilhelmsen Ship Management
- Mr. Salleh +60 12-740 9769 NEC PTE LTD
Timeline
IT Service Desk Engineer
NEC PTE LTD
02.2024 - Current
Desktop Engineer
NCS PTE LTD
10.2022 - 11.2023
Vessel IT Support Executive
Wilhelmsen Ship Management Sdn. Bhd
01.2020 - 07.2022
Network Consultant
Great Business and Services
01.2019 - 12.2019
Malaysian Skills Diploma: Network Administration -
Vocational College Seberang Perai
01.2015 - 05.2019
Diploma: Computer System And Networking -
Vocational College Seberang Perai