Summary
Overview
Work History
Education
Skills
Timeline
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AMIRUL HAFIZ BIN HELMY

Barista
Bandar Baharu

Summary

Top-performing customer service representative with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.

Overview

3
3
years of professional experience
21
21
years of post-secondary education

Work History

Barista

CAFE MESRA ( PETRONAS )
01.2024 - 01.2025
  • Work As Barista and serve the customer with smile and Good Greetings
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Worked with management team to implement proper division of responsibilities.

Tearista

TEALIVE
01.2023 - 03.2023
  • Work As Part Timer Tearista and serve the customer with great personality
  • Welcomed customers and helped determine their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Waiter

RESTAURANT HATYAI STATION
07.2022 - 09.2022
  • Work As waiter and Manage daily duty
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

SPM -

SMK SULTAN AHMAD TAJUDIN
Bandar Baharu, Kedah, Malaysia
04.2001 - 01.2019

STPM - Science Social

SMK SULTAN AHMAD TAJUDDIN
Bandar Baharu, Kedah
01.2020 - 01.2023

Skills

Beverage Service Expertise

Cash Register Operation

Timeline

Barista

CAFE MESRA ( PETRONAS )
01.2024 - 01.2025

Tearista

TEALIVE
01.2023 - 03.2023

Waiter

RESTAURANT HATYAI STATION
07.2022 - 09.2022

STPM - Science Social

SMK SULTAN AHMAD TAJUDDIN
01.2020 - 01.2023

SPM -

SMK SULTAN AHMAD TAJUDIN
04.2001 - 01.2019

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