AMIRUL HAFIZ BIN HELMY
Barista
Bandar Baharu
Summary
Top-performing customer service representative with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
3
3
years of professional experience
21
21
years of post-secondary education
Work History
Barista
CAFE MESRA ( PETRONAS )
01.2024 - 01.2025
- Work As Barista and serve the customer with smile and Good Greetings
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Worked with management team to implement proper division of responsibilities.
Tearista
TEALIVE
01.2023 - 03.2023
- Work As Part Timer Tearista and serve the customer with great personality
- Welcomed customers and helped determine their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Waiter
RESTAURANT HATYAI STATION
07.2022 - 09.2022
- Work As waiter and Manage daily duty
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
SPM -
SMK SULTAN AHMAD TAJUDIN
Bandar Baharu, Kedah, Malaysia 04.2001 - 01.2019
STPM - Science Social
SMK SULTAN AHMAD TAJUDDIN
Bandar Baharu, Kedah 01.2020 - 01.2023
Skills
Beverage Service Expertise
Cash Register Operation
Timeline
Barista
CAFE MESRA ( PETRONAS )
01.2024 - 01.2025
Tearista
TEALIVE
01.2023 - 03.2023
Waiter
RESTAURANT HATYAI STATION
07.2022 - 09.2022
STPM - Science Social
SMK SULTAN AHMAD TAJUDDIN
01.2020 - 01.2023
SPM -
SMK SULTAN AHMAD TAJUDIN
04.2001 - 01.2019
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