Amirul Fariq Idris
Senior IT Engineer
Johor Bahru,johor
Summary
Dynamic Senior IT Field Engineer with Kridentia Tech Sdn Bhd, recognized for delivering projects on time and within budget. Expert in troubleshooting and optimizing system performance, while fostering team collaboration and critical thinking. Successfully led engineering teams, enhancing client satisfaction and mentoring junior engineers to achieve operational excellence.
Dedicated Field Engineer successful at fostering and developing client relationships. Knowledgeable in Johor Bahru. More than 22 years supporting sales efforts as part of business development teams.
Knowledgeable IT Field Engineer with strong foundation in field engineering principles and proven history of successful project execution. Demonstrated ability to optimize operational processes and solve complex technical issues. Skilled in troubleshooting and technical communication.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Senior IT Field Engineer
Kridentia Tech Sdn Bhd
08.2004 - Current
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Provided review of design modifications and requests for clarification.
- Managed team in troubleshooting efforts that alleviated errors.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Monitored construction methods and installations, inspection and testing processes.
- Identified major issues that could arise and provided solutions for these problems.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
- Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
- Prepared documentation that would be used in requests for proposal.
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
- Assisted in the design of new systems, contributing to the overall success of engineering projects.
- Collaborated with multidisciplinary teams to develop innovative solutions for challenging field problems.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Applied expertise in comprehensive root cause failure analysis.
- Maintained up-to-date knowledge of industry innovations, ensuring application of cutting-edge solutions in field operations.
- Improved client satisfaction, providing expert advice on optimizing system performance and longevity.
- Optimized equipment performance, conducting thorough assessments and necessary adjustments.
- Led engineering teams to successfully complete projects on time and within budget.
- Trained and mentored junior engineers, providing guidance and direction.
Education
Certificate - Networking
Huawei Certified Network HCNA-HNTD
Bandar Puchong Jaya, Selangor, Malaysia 04.2001 -
Diploma - Electrical, Electronics And Computing Engineering
Politeknik Seberang Perai Pulau Pinang
Pulau Pinang 04.2001 -
Certificate - Networking
Huawei Certified Network (HCNA-WIRELESS TECHNOLOGY)
Bandar Puchong Jaya, Selangor, Malaysia 04.2001 -
Certificate - Computer And Information Sciences
DELL Certificate System Expert DCSE
Pulau Pinang 04.2001 -
Skills
Site inspections
Project scheduling
Project management
Procedural documentation
Team communication
Installation planning
Equipment installation
End-user training
Staff coordination
Hardware repair
System maintenance
Service sales
Product/system modifications
Team collaboration
Multitasking Abilities
Teamwork and collaboration
IT skills
Critical thinking
Adaptability and flexibility
Timeline
Senior IT Field Engineer
Kridentia Tech Sdn Bhd
08.2004 - Current
Certificate - Networking
Huawei Certified Network HCNA-HNTD
04.2001 -
Diploma - Electrical, Electronics And Computing Engineering
Politeknik Seberang Perai Pulau Pinang
04.2001 -
Certificate - Networking
Huawei Certified Network (HCNA-WIRELESS TECHNOLOGY)
04.2001 -
Certificate - Computer And Information Sciences
DELL Certificate System Expert DCSE
04.2001 -