AMIRUL AZAM BIN SHAHRIL HAIZAM
Ampang,Selangor
Summary
Highly skilled professional with extensive expertise in Microsoft Word, Excel, PowerPoint, and Microsoft 360. Proficient in web and mobile application development, database design, object-oriented programming, and visual programming languages such as C++, Java, JavaScript, PHP, HTML, and CSS. Adept at using Visual Code for coding projects and experienced in Adobe Photoshop and Canva for multimedia tasks. Strong technical troubleshooting abilities combined with excellent customer service skills and a deep understanding of empathy. Career goal includes leveraging technical skills to contribute to innovative projects within a dynamic organisation.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
Transcosmos Malaysia
Kuala Lumpur
08.2024 - Current
- Maintained excellent client satisfaction by providing in-depth support.
- Prepared necessary forms to complete transactions.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Customer service representative
SRG Asia Pacific
Kuala Lumpur
06.2024 - 08.2024
- Managed high-volume customer queries simultaneously through effective multitasking.
- Facilitated customer loyalty programmes to enhance customer retention.
- Answered 100+ incoming chat per day with professionalism.
Education
Diploma - Science Computer
UNIVERSITI TEKNOLOGI MARA (UITM) BRANCH KUALA TERENGGANU
01.2020 - 01.2024
Skills
- MICROSOFT WORD
- MICROSOFT EXCEL
- MICROSOFT POWERPOINT
- COMPUTER
- Introduction to Web and Mobile Application Information System Development
- Introduction to Database Design
- Object Oriented Programming
- Interactive Multimedia
- Visual Programming
- C
- JAVA
- JAVASCRIPT
- PHP
- HTML
- CSS
- Visual Code
- Microsoft 360
- Adobe Photoshop
- Canva
- Technical troubleshooting
- Empathy understanding
- Customer Service
Custom
Developed a personal website for an individual assignment using HTML, CSS and JavaScript. Developed an e-commerce website for a group project using HTML, CSS, and PHP. Developed a system prototype using Justinmind software.
Personal Information
- Age: 23
- Ethnicity: MALAY
- Date of birth: 05/31/01
- Marital status: SINGLE
Languages
English
Advanced
Malay
Proficient (C2)
Timeline
Customer service representative
Transcosmos Malaysia
08.2024 - Current
Customer service representative
SRG Asia Pacific
06.2024 - 08.2024
Diploma - Science Computer
UNIVERSITI TEKNOLOGI MARA (UITM) BRANCH KUALA TERENGGANU
01.2020 - 01.2024
Similar Profiles
Zhulaikha AzharZhulaikha Azhar
Customer service representative at Transcosmos MalaysiaCustomer service representative at Transcosmos Malaysia
Bharni A/L Telai AmblamBharni A/L Telai Amblam
Workforce Management Analyst at Transcosmos MalaysiaWorkforce Management Analyst at Transcosmos Malaysia
AHMAD AFIQ BIN SHAMSHAWAL AZRAAIAHMAD AFIQ BIN SHAMSHAWAL AZRAAI
QA/QC Analyst at Transcosmos MalaysiaQA/QC Analyst at Transcosmos Malaysia