AMIRUL AFIQ

Proven track record at Ban Leong (M) Sdn Bhd, excelling in customer support and process optimization. Mastered multitasking and problem-solving, enhancing customer satisfaction and team efficiency. Fluent in Malay and English, adept at complaint resolution and data confidentiality, significantly contributing to service excellence and operational improvements. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors existing staff in call handling best practices to promote accurate and consistent call responses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Resolved product issue through consumer testing.

Weekend Ride and active community in certain bike brand.