Amirul Adha Mohd Fairos
Kajang,Selangor
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Adept in problem solving and utilizing a resourceful nature to address challenges. Strong knowledge of industry best practices and fostering guest loyalty.
Overview
8
8
years of professional experience
Work History
Online Business Owner
Family Business
02.2020 - 02.2023
- Created engaging social media content to increase brand awareness and attract new customers.
- Utilized various e-commerce platforms to broaden audience reach and maximize sales potential for online business owner resume.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
- Established strong relationships with suppliers for better pricing and product availability, reducing operational costs.
- Expanded product offerings based on market research and customer feedback, driving revenue growth.
Waiter
Grand Seasons Hotel
05.2015 - 08.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
SIJIL PELAJARAN MALAYSIA
SEK. MEN. RANTAU PANJANG
KELANTAN Skills
Able to work in variety of shifts including days, nights, weekends and national holidays Have own transport to get to and from work Able to understand and follow instructions Willing to work unsociable hours
Fast learner
Professional Appearance
Cleanliness
Personal Qualities
AN ENERGETIC AND ENTHUSIASTIC FOOD SERVICE PROFESSIONAL WITH PROVEN EXPERIENCE IN A FAST-PACED HOSPITALITY ENVIRONMENT
SKILLS AND STRENGTHS INCLUDE:
- Ability to multi-task and efficiently handle competing demands
- Outstanding communication and customer service skills
- Able to think quickly and respond effectively to challenging situations
- A team player willing to help out wherever needed
- Diligence & dedication to work
- Ability to work under time pressure
Salary
MYR 2500 (negotiable)
Personal Information
Date of Birth: 05/21/98
References
- Habidah Jusoh, Assistant Manager, Grand Seasons Hotel, 018-271 6100
Languages
Malay
Native language
English
Intermediate
B1
Interests
Volunteering, playing team sports & gaming
Timeline
Online Business Owner
Family Business
02.2020 - 02.2023
Waiter
Grand Seasons Hotel
05.2015 - 08.2017
SIJIL PELAJARAN MALAYSIA
SEK. MEN. RANTAU PANJANG
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