Microsoft Office
Amir Ridhwan Zahirudin
Business Development Manager
Nilai, Negeri Sembilan
Summary
Proven leader in business development with a track record of enhancing customer retention and expanding market share, notably at World Of Robotics Sdn. Bhd. Excelled in public speaking and relationship development, driving significant client base growth through strategic insights and leadership. Demonstrated expertise in promotional planning and decision-making, consistently surpassing revenue targets.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
BUSINESS DEVELOPMENT MANAGER
World Of Robotics Sdn. Bhd.
03.2023 - Current
- Generated new business with marketing initiatives and strategic plans regarding robotics products, STEM programs and educations.
- Negotiated and closed term agreements with new clients for their enrollment in Bachelor of Early Childhood Education with the collaboration with UTM SPACE.
- Developed customized solutions for clients such as MINDEF, MOE, JAIS, MOSTI and UPSI on a deep understanding of their unique points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Managed various STEM events for educational institutions in various parts of Malaysia.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
BRAND AMBASSADOR (Freelance)
Brand New Waves RC
11.2021 - Current
- Organised and collaborated events with sports brands such as New Balance Running, On Running, Voltra, Boost Juice Malaysia, Hausboom, Sports Addict Malaysia and Yes 5G.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Able to create videos with thousands of views on Instagram.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
TRAINING MANAGER
Creative Minds Sdn. Bhd.
07.2021 - 12.2022
- Responsible for knowledge delivery in robotics programs and STEM modules to students online and face-to-face.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Maintain and manage the Telekom Malaysia Future Skills (TMFS) customer database.
- Engaged with customers and offering product knowledge and guidance.
- Led programs called STEM Champion that focuses on STEM education.
- Developed data analytics, 3D designs and programming modules.
- Developed webpage by using Joomla.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Served as an example to help interns become more proficient in customer care and sales strategies.
TOUR EXECUTIVE (Freelance)
Andalusia Travel & Tours Sdn. Bhd.
07.2021 - 12.2022
- Maintained accurate records of client information, enabling targeted marketing efforts and personalized service offerings.
- Managed tour group logistics effectively, ensuring timely departures and arrivals at all destinations.
- Enhanced customer satisfaction by providing personalized and efficient tour experiences.
- Identified opportunities for upselling additional services to clients during the course of their trip, resulting in increased revenue.
LALAMOVE DRIVER
Lalamove Malaysia Sdn. Bhd
05.2020 - 04.2021
- Executed in receiving and delivery of orders to designated destination.
- Delivered 10 parcels per day with care and on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
MANUFACTURING TECHNICAL ASSISTANT
ASM Technology (M) Sdn. Bhd
01.2017 - 08.2017
- Led a team of technicians in ensuring efficient line production.
- Supervised troubleshooting of production machinery.
- Contributed to process assembly improvement.
- Ensured all procedures, products and systems followed ISO standards.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
Education
Bachelor of Electronics Engineering - Communications
Universiti Tun Hussein Onn Malaysia (UTHM)
09.2017 - 10.2021
Diploma - Process Instrumentation & Control
German Malaysian Institute (GMI)
01.2014 - 11.2017
Skills
Public Speaking
Client Consultations
Leadership Training
Salesforce Management
Promotional Planning
Relationship Building
Software
Arduino IDE
Canva
SolidWorks
Proteus 8 Professional
Ardublockly
MBlock
Additional Information
References will be given upon request.
Timeline
BUSINESS DEVELOPMENT MANAGER
World Of Robotics Sdn. Bhd.
03.2023 - Current
BRAND AMBASSADOR (Freelance)
Brand New Waves RC
11.2021 - Current
TRAINING MANAGER
Creative Minds Sdn. Bhd.
07.2021 - 12.2022
TOUR EXECUTIVE (Freelance)
Andalusia Travel & Tours Sdn. Bhd.
07.2021 - 12.2022
LALAMOVE DRIVER
Lalamove Malaysia Sdn. Bhd
05.2020 - 04.2021
Bachelor of Electronics Engineering - Communications
Universiti Tun Hussein Onn Malaysia (UTHM)
09.2017 - 10.2021
MANUFACTURING TECHNICAL ASSISTANT
ASM Technology (M) Sdn. Bhd
01.2017 - 08.2017
Diploma - Process Instrumentation & Control
German Malaysian Institute (GMI)
01.2014 - 11.2017
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