Amira Shakira Samsukamal

Managed a department responsible for handling VIP customer accounts and ensuring smooth shipping operations.

• Liaised with customs authorities for import container processing, ensuring compliance with regulations.

• Coordinated with freight forwarders and government agencies to facilitate customs clearance.

• Ensured timely and efficient handling of import documentation, duty payments, and cargo release.

• Built and maintained strong relationships with key clients, providing high-quality customer service.

• Implemented process improvements to enhance efficiency in import handling and customer service.

• Mentored department staff members, fostering a culture of continuous learning and professional development.
• Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
• Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
• Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
• Facilitated knowledge sharing among staff members through regular training sessions on best practices relevant to their roles within the organization.

• Taught and assisted students in religious and academic subjects.

• Managed classroom activities and ensured a productive learning environment.

• Developed lesson plans and provided guidance to students.