AMIRAH BINTI ABDUL RAHMAN RAWI
OFFICE ADMIN
D1043, KPG BUKIT KUBANG JAMBU, DURIAN BURONG, LORONG NANGKA, 20050, KUALA TERENGGANU,HP : 0109201024 EMAIL : myamira94@yahoo.com
Summary
Dedicated with 10 years of work experiences. Superb attention to detail and multitasking talents. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
OFFICE ADMIN
TY MOBILE DISTRIBUTION SDN BHD
08.2020 - Current
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
CASHIER
SABASUN HYPERRUNCIT SDN BHD
12.2019 - 02.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CUSTOMER SUPPORT ASSISSTANT
MERCHANTRADE ASIA SDN BHD
11.2018 - 07.2019
- Reduced average call wait time by implementing efficient support strategies and multitasking skills.
- Maintained detailed records of customer interactions, documenting concerns, actions taken, and final resolutions.
- Mastered various support tools including CRM systems, live chat software, email management platforms, maximizing productivity while assisting clients.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
CUSTOMER SERVICE
MYDIN KUALA TERENGGANU EMPORIUM
01.2017 - 11.2018
- Delivered exemplary customer service and warmly greeted guests.
- Provided exceptional customer service, resolving inquiries and issues on spot.
- Provided exceptional customer service, resolving client inquiries quickly and professionally.
- Greeted customers warmly to provide exceptional customer service.
CUSTOMER SERVICE
PIZZA HUT GIANT KUALA TERENGGANU
12.2015 - 05.2016
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Upheld high standards for customer service and led by example.
- Provided exceptional customer service by addressing client inquiries promptly.
- Anticipated guests' needs and delivered excellent customer service.
Education
No Degree - DIPLOMA IN GRAPHIC DESIGN
04.2001 -
Skills
Filing systems
Daily Reporting
Clerical Support
Documentation and Recordkeeping
Database entry
Data Compilation
Verbal and written communication
Customer follow-up
Database Administration
Billing and Invoicing
Office Supply Management
Supply Ordering
Document Management
Microsoft Office
Record Sorting and Filing
Multitasking Abilities
Problem-solving abilities
Time Management
Effective Communication
Inventory Assessment
Languages
Malay
Native language
Chinese (Mandarin)
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
OFFICE ADMIN - TY MOBILE DISTRIBUTION SDN BHD
08.2020 - Current
CASHIER - SABASUN HYPERRUNCIT SDN BHD
12.2019 - 02.2020
CUSTOMER SUPPORT ASSISSTANT - MERCHANTRADE ASIA SDN BHD
11.2018 - 07.2019
CUSTOMER SERVICE - MYDIN KUALA TERENGGANU EMPORIUM
01.2017 - 11.2018
CUSTOMER SERVICE - PIZZA HUT GIANT KUALA TERENGGANU
12.2015 - 05.2016
POLITEKNIK IBRAHIM SULTAN - No Degree, DIPLOMA IN GRAPHIC DESIGN
04.2001 -