AMIRAH NABILAH
Klang
Summary
Experienced retail worker with a solid foundation and preparedness for this role. Skilled in handling transactions, delivering exceptional customer service, and maintaining a clean and organized workspace. Emphasizes teamwork and adaptability to meet evolving needs and achieve desired outcomes. Known for reliability, efficiency, and the ability to build positive customer relationships.
Overview
4
4
years of professional experience
Work History
Cashier
Ariani Ready To Wear
Shah Alam, Selangor
11.2023 - 12.2024
- Achieved 98% accuracy in processing customer transactions, minimizing errors, and ensuring a smooth checkout experience.
- Optimized opening and closing operations, reducing shift transition time by 15%, and ensuring readiness for peak hours.
- Boosted sales by engaging with customers, upselling products, and promoting in-store offers, contributing to a 20% increase in daily sales.
- Supported inventory control by conducting thorough stock takes, which led to a 10% reduction in stock discrepancies.
- Enhanced customer retention through proactive problem-solving, managing returns, and providing personalized service, resulting in positive customer feedback and repeat visits.
Internship
Sirim STS Sdn Bhd
Shah Alam, Selangor
03.2023 - 06.2023
- Developed a training module for MSPO standards in collaboration with colleagues, improving training quality by 30% through enhanced structure and consistency.
- Designed and implemented a training module on Halal critical food ingredients, enhancing industry knowledge, and raising awareness of vital Halal compliance standards.
- Created a comprehensive database for food and halal companies, significantly improving information access and operational efficiency.
- Streamlined procurement follow-up, ensuring timely updates from six companies on quotation statuses, helping to reduce decision-making time.
- Increased training participation and awareness by managing the distribution of annual training planners to potential clients, resulting in securing one new client for future sessions.
Halal Industry Management Intern
Sertwo International Sdn Bhd
Bandar Bukit Raja, Klang
07.2020 - 09.2020
- Contributed to managing the Halal certification process, assisting in documentation preparation and registration via myEhalal, ensuring 100% compliance with Halal standards.
- Streamlined Halal certification documentation, helping develop policies, SOPs, and process flows, improving the overall efficiency of the certification process.
- Assisted in delivering effective presentations and demonstrations on the sertu process for Jabatan Penjara Kajang (Unit K9), facilitating win-win agreements that strengthened business relationships.
- Participated in client meetings with key stakeholders, such as Airestec Group and UCS Logistics Sdn Bhd, contributing to discussions that identified new business opportunities.
- Gained hands-on production experience, contributing to improvements in packaging and product creation efficiency, and optimizing workflow.
Education
Bachelor In Halal Industry Management (Honours) -
UiTM Shah Alam
Selangor08.2023
Diploma In Halal Management -
UiTM Kuala Pilah
Negeri Sembilan02.2021
Skills
- Organized person
- Attention to detail
- Time management skills
- Proficient in software
- Work ethic and integrity
- Administrative skills
- Quality management
- Team player
Certificates
- Certified Halal Executive | September 2023
- Certified Internal Auditor ISO/IEC 17065:2012 | July 2023
- ISO 9001:2015 - Understanding and Implementing | April 2023
- MS 2530:2022 - Understanding and Implementing | April 2023
- Food Handler Training | July 2020
Languages
Malay
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Arabic
Intermediate (B1)
Timeline
Cashier
Ariani Ready To Wear
11.2023 - 12.2024
Internship
Sirim STS Sdn Bhd
03.2023 - 06.2023
Halal Industry Management Intern
Sertwo International Sdn Bhd
07.2020 - 09.2020
Bachelor In Halal Industry Management (Honours) -
UiTM Shah Alam
Diploma In Halal Management -
UiTM Kuala Pilah