AMIRAH ISMAIL
Shipping Executive
Klang,10
Summary
Proven expertise in enhancing customer relationships and streamlining shipping processes, demonstrated during my tenure at Maxis Centre KLCC and Mewah Oil Sdn. Bhd. Skilled in Customer Relationship Management and Problem-Solving, I significantly improved customer satisfaction and supply chain efficiency. My collaborative approach and strategic improvements in service delivery and shipping coordination have consistently driven positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Aerosynergy Solutions Sdn. Bhd
Petaling Jaya , Selangor
03.2020 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Executive
Maxis Centre KLCC
Kuala Lumpur , Kuala Lumpur
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Shipping Executive
Mewah Oil Sdn Bhd
Port Klang , Selangor
02.2015 - 01.2016
- Coordinated with suppliers to ensure accurate order fulfillment, minimizing discrepancies and enhancing supply chain reliability.
- Collaborated with cross-functional teams for seamless coordination of shipping activities, ensuring timely delivery of goods to clients.
- Streamlined shipping processes by implementing efficient documentation procedures, resulting in reduced delays and improved customer satisfaction.
- Expedited urgent shipments by closely monitoring progress and addressing potential bottlenecks proactively, maintaining client trust and satisfaction.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Education
Bachelor of Arts - Journalism
Universiti Tunku Abdul Rahman
Kampar, Perak, Malaysia 01.2007 - 01.2011
High School Diploma -
S.M.K Teknik Klang
Klang, Selangor, Malaysia 01.2004 - 01.2006
Skills
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Payment management
Customer Engagement
Call center experience
Team Collaboration
Presentation Skills
Marketing
Shipment Tracking
Shipping coordination
Problem-Solving
Time Management
Timeline
Administrative Assistant
Aerosynergy Solutions Sdn. Bhd
03.2020 - 07.2024
Shipping Executive
Mewah Oil Sdn Bhd
02.2015 - 01.2016
Bachelor of Arts - Journalism
Universiti Tunku Abdul Rahman
01.2007 - 01.2011
High School Diploma -
S.M.K Teknik Klang
01.2004 - 01.2006
Customer Service Executive
Maxis Centre KLCC
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