Dynamic Operations Manager and Skilled Educator with a proven track record at Mustaj Records and Curious Child Centre, excelling in operational efficiency, customer satisfaction, and educational leadership. With expertise in planning, organizing, supervising teams, and managing resources, I've consistently improved workflows and productivity. As a Senior Teacher, I've developed lessons and mentored educators, enhancing the learning experience for students. Fluent in English and Bahasa Melayu, I excel in communication, strategic planning, and project management, delivering successful outcomes within budget across diverse roles.
Hi, I’m
Amirah Hizar
Educator
Kuala Lumpur
Summary
Overview
7
years of professional experience
Work History
MUSTAJ RECORDS
Operations Manager
04.2019 - Current
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
CURIOUS CHILD CENTRE
Senior Teacher
03.2022 - 08.2024
Job overview
- Established positive relationships with parents through effective communication, leading to increased involvement in their child's education.
- Fostered a classroom environment that encouraged open communication, respect for diversity, and personal responsibility among students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Served as a mentor to new teachers, providing guidance on lesson planning, classroom management, and assessment techniques.
- Designed inquiry-based lessons that challenged students' critical thinking skills while addressing various learning styles.
- Implemented project-based learning activities for real-world application of concepts, enhancing student understanding and retention.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Incorporated multiple types of teaching strategies into classroom.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives alongside classroom management, lesson planning, and activity organisation.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
GYMBOREE PLAY AND MUSIC
Play Facilitator and Admin
11.2018 - 05.2023
Job overview
- Evaluated program effectiveness using feedback from participants, making adjustments as necessary to improve overall satisfaction and outcomes.
- Utilised music therapy techniques to create calming environments conducive to focused learning during challenging tasks.
- Incorporated elements of storytelling into group activities to promote literacy skills while engaging children in imaginative play scenarios.
- Collaborated with multidisciplinary teams to provide comprehensive support services for children with special needs or developmental challenges.
- Supported parents' understanding of child development milestones with informative resources and discussions.
- Led workshops for parents on topics such as attachment-focused play and fostering creativity at home, empowering them to better support their children's growth outside of facilitated sessions.
- Organized stimulating art projects that encouraged fine motor skill development while also sparking curiosity and creativity.
- Enhanced children's play experiences by incorporating creative, interactive activities and games.
- Continuously pursued professional development opportunities to stay current on industry trends and best practices in early childhood education, ensuring the highest quality of service delivery for program participants.
- Developed strong relationships with families to encourage active participation in the play facilitation process.
- Promoted healthy physical activity levels by integrating movement-based activities into daily programming.
- Maintained thorough documentation of each child's progress within the program, enabling accurate assessment of individual growth trajectories over time.
- Established consistent routines within the play space to create a sense of predictability and security for children, reducing anxiety and promoting successful transitions.
- Mentored junior staff members in best practices for effective play facilitation techniques, enhancing overall team performance and quality of service delivery.
- Facilitated conflict resolution among peers during play sessions, modeling effective communication strategies and fostering empathy in social interactions.
- Implemented evidence-based strategies to foster resilience, emotional regulation, and cognitive development in young children during play sessions.
- Boosted social skills development in children through cooperative play and communication exercises.
- Inspected equipment on playground to report any safety concerns.
- Prepared comprehensive schedules of activities and maintained daily records of number of participants, incidents and activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Oversaw children on playground to monitor safety and suitability of activities.
- Read stories, sang songs and facilitated creative play.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Implemented daily routines and activities to stimulate and engage children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
TALA RECORDS ASIA
Junior Marketing Executive
08.2021 - 03.2022
Job overview
- Conducted market research to identify target audiences and tailor marketing messages accordingly.
- Evaluated competitor strategies in order to identify opportunities for differentiation within the market space.
- Implemented data-driven marketing tactics, utilizing analytics tools to track performance metrics.
- Assisted in the development of annual marketing budgets, ensuring optimal allocation of resources for maximum impact.
- Developed content for various marketing channels, including email newsletters and blog posts.
- Contributed to the creation of a brand identity by maintaining consistent messaging across all platforms.
- Acted as a liaison between sales and marketing teams, facilitating effective collaboration towards common goals; streamlined communication processes leading to better project outcomes.
- Collaborated with team members to design and execute product launches, driving sales growth.
- Analysed campaign performance, identifying areas for improvement and optimising future initiatives.
- Supported public relations efforts by coordinating press releases and media outreach initiatives.
- Leveraged influencer partnerships to expand company reach and increase audience engagement on social media platforms.
- Increased brand awareness by developing and implementing marketing campaigns.
- Effectively communicated the unique selling points of products through promotional materials.
- Planned and executed events and marketing programs to increase qualified leads.
- Managed and oversaw design of marketing and promotional material.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Established targets for social media platforms to reflect business objectives.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Coordinated appointments and meetings for marketing director with an active projects.
- Conducted market research to identify new opportunities and target markets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
YOUNG LEARNING AND DEVELOPMENT
Administrative Executive
08.2017 - 10.2018
Job overview
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Identified communication channels to set roadmap to distribute information.
- Optimized office space utilisation through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Maintained protocol throughout routine work days and special events.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Produce monthly invoices, reports, and other deliverables.
- Coordinated events and worked on ad hoc projects.
Education
SEGi CollegeSubang Jaya
BECHE from Early Childhood Education
04.2001
University Overview
Dean’s List Award Ceremony - Received 5 Dean’s List Certificate for 5 long semesters in college (November 2015, April 2016, July 2016, November 2016 and April 2017.) on the 7th of October 2016 and 9th of November 2017.
*Final CGPA: 3.75
Represented SEGi College, Subang Jaya’s Faculty Of Education - Represented SEGi College, Subang Jaya for a showcase in The School, Jaya One about advocating and bringing awareness to parent’s about their child’s safety.
Elected as a Vice-President for a Club in College - Elected as a Vice-President for C.A.T.C.H (Children At The Core of our Hearts) Club in November 2016. *Conducted a Zumba event for Children and Parents of My Cosmic Montessori in Puchong on the 6th of October 2017
Participated in a Leadership Camp in August 2017 -The leadership camp was organized by the Student Representative Council to educate on leadership skills.
Skills
Lesson Planning
Languages
English, Malay
Native language
English
Advanced
C1
Malay
Advanced
C1
Timeline
Senior Teacher
CURIOUS CHILD CENTRE
03.2022 - 08.2024
Junior Marketing Executive
TALA RECORDS ASIA
08.2021 - 03.2022
Operations Manager
MUSTAJ RECORDS
04.2019 - Current
Play Facilitator and Admin
GYMBOREE PLAY AND MUSIC
11.2018 - 05.2023
Administrative Executive
YOUNG LEARNING AND DEVELOPMENT
08.2017 - 10.2018
SEGi College
BECHE from Early Childhood Education
04.2001
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