AMIRAH FILZAH AHMAD FUDZI
Nilai
Summary
Customer Service Professional with extensive experience in providing guidance and support to students, enhancing their academic and social success. Facilitated student recruitment and admissions while serving as a liaison between students and educational authorities. Committed to optimising customer experience and achieving organisational goals.
Overview
12
12
years of professional experience
Work History
International Office and Student Services Executive
International College of Yayasan Melaka
04.2023 - Current
- Process all the applications (new, deferment, progression, transfer student, and exchange student) for applying for a Visa Approval Letter (VAL)
- Received passports, payments, and documents for submission to EMGS/Immigration Department, ensuring compliance with regulations
- Liaised with students and parents at counter to address inquiries regarding student passes and related issues
- Prepare report for KDN audit every 3 months related to international students
- Assisted in PTPTN related matters such as guiding students how to apply and submit documents to EPF.
- Assisted in coordinating activities and overseeing groups for Sabah & Sarawak students
- Supported administrative tasks and projects that contributed to improved office efficiency and service delivery.
International Office and Student Services Executive
Taylor's University Lakeside Campus
Subang Jaya, Selangor
08.2017 - 03.2023
- Process all the applications (new, deferment, progression, transfer student, and exchange student) for applying for a Visa Approval Letter (VAL)
- Advised students on re-application processes for program transfer, deferment, withdrawal, and addressing rejected visa applications
- Executed email communications with parents to explain Dependent Pass procedures and address concerns regarding blacklist issues and e-VAL rejections.
- Liaised with customers (students, parents, etc) at counter to address inquiries regarding student pass and dependent visa processes
- Receiving passport and documents for submission to EMGS / Immigration Department for student visa or Dependant Pass
- Delivered accurate information to clarify policies and prevent misunderstandings related to overstay and penalties for students
Front Desk and Customer Services
Education Malaysia Global Services
07.2015 - 07.2017
- Handled inquiries at front counter and supported institutions with student-related matters, enhancing service quality.
- Processed applications received at front counter from institutional representatives.
- Collected passports and payments from institution representatives to facilitate Immigration Department processes.
- Advised on admissions procedures and application status for students, ensuring clarity and accuracy in responses.
- Provided essential information to university representatives for compliance with Immigration Department and Ministry of Education (MoHE) requirements.
- Liaise with Ministry of Education (KPT) regarding additional documents required from institution
- Managed general office duties, coordinated mailing, and addressed incoming inquiries from students and representatives at front counter.
Customer Service Representative
Scicom Sdn Bhd
03.2014 - 06.2015
- Handled calls from Australian customers regarding flight bookings, providing timely assistance and solutions.
- Handle all inquiries from customers about flight vessels, timing, destination and promotion for new customers
- Ensured accuracy of information provided to customers, aligning with website details to maintain trust and reliability.
- Contacted customers by email and phone to provide alternative flight arrangements after cancellations.
- Assisting customers to lodge a complaint regarding flight cancellations, airlines services (staff, food etc)
- Assisting customers to booked flight (elderly people) and also regarding special request
- Participated in Air Asia X project, contributing to team efforts.
Education
Bachelor - Network Computing ( Mobile Network )
UPTM KL
01-2014
Diploma - Information Technology
KPTM Kuantan
01-2011
Sekolah Menengah Teknik -
Sekolah Menengah Teknik Seberang Perai
Penang01-2007
Skills
- Student support services
- Teamwork
- Adaptability
- Active Listening
- Creative Thinking
- Interpersonal Skills
- Positive Attitude
Languages
English
Bahasa Melayu
Custom Section
True
References
- Ms Asmat Bt Ibrahim, Senior Administrative of International Office, International College of Yayasan Melaka, 017-921 0921 / 06-2817812
- Ms Zalina Kamaruddin, Senior Executive of International Office, Taylor's University Lakeside Campus, 03-5629 5039 / 012-2627769
Availability
1 month notice
Personal Information
Expected Salary: RM 3800 - Negotiable
Timeline
International Office and Student Services Executive
International College of Yayasan Melaka
04.2023 - Current
International Office and Student Services Executive
Taylor's University Lakeside Campus
08.2017 - 03.2023
Front Desk and Customer Services
Education Malaysia Global Services
07.2015 - 07.2017
Customer Service Representative
Scicom Sdn Bhd
03.2014 - 06.2015
Bachelor - Network Computing ( Mobile Network )
UPTM KL
Diploma - Information Technology
KPTM Kuantan
Sekolah Menengah Teknik -
Sekolah Menengah Teknik Seberang Perai