Amir Afiq Shardar Ahmad
Goodsflow Manager
Kuala Lumpur
Summary
I'm an energetic and experienced professional in logistics and warehouse management, known for the responsible and adaptable approach. Seeking a stable yet challenging role in a professional setting to expand skills while using expertise to improve operations. Skilled as Goodsflow Manager with a knack for keeping operations smooth and stakeholders informed. Excel at collaboration to meet business goals, control costs, and ensure contract compliance. I'm work efficiently, prioritize customer satisfaction, and have a track record of solving performance and cost issues. I'm also experienced in training new employees and ensuring safety protocols. Main focus is on optimizing inbound operations to enhance logistical performance, developing my team, and maintaining top-notch execution.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Goods Flow Manager
Ikano Handel Sdn Bhd
12.2020 - Current
- Optimized loading and unloading processes through time-saving practices and resource allocation.
- Developed long-term improvement strategies for goods flow management based on industry trends.
- Provided input for store business and logistics plans, ensuring future needs are considered.
- Ensured compliance with health and safety regulations through regular inspections and hazard addressing.
- Collaborated with procurement teams to align purchasing decisions with inventory data for better forecasting.
- Worked with various managers to maximize store capacity and plan for future needs.
- Improved stock accuracy through detailed record keeping and timely adjustments.
- Streamlined order processing with advanced inventory tracking system.
- Enhanced goods flow efficiency by optimizing warehouse space utilization.
- Implemented cost-saving measures by analyzing expenses and identifying efficiencies.
- Facilitated communication between suppliers, transportation providers, and internal stakeholders.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated dispatching of 6 drivers to accomplish daily delivery requirements
Receiving Team Manager
Ikano Handel Sdn Bhd
08.2019 - 12.2020
- Stayed updated on relevant software applications for efficient data entry in receiving operations.
- Supported business objectives by ensuring timely processing of received goods.
- Liaised with external parties to ensure timely shipment arrivals and adherence to procedures.
- Led a team to achieve business goals through task delegation and supervision.
- Ensured IKEA product compliance with local market requirements.
- Implemented local requirement changes into existing logistics processes.
- Reported deviations accurately in CASY Portal.
- Ensured timely container unloading for Top 500 store availability.
- Enforced procedures for Sec Check and Safety In Goods Handling (SiGH).
Replenishment Team Manager
Ikano Handel Sdn Bhd
08.2017 - 08.2019
- Maintained a safe work environment by enforcing company values and procedures.
- Replenished sellable goods on the sales floor following merchandising guidelines.
- Communicated with Shopkeepers to address issues like back-flow and handling.
- Ensured store readiness before opening.
- Implemented process improvements to enhance replenishment team operations.
- Streamlined replenishment processes for greater efficiency using prescribed methods.
Sales Team Leader
Ikano Handel Sdn Bhd
11.2015 - 08.2017
- Leadership: Set an example for the team, encouraging them to prioritize customer satisfaction and operational excellence.
- Customer Focus: Ensure every customer receives exceptional service and attention, exceeding their expectations.
- Operational Excellence: Take charge of maintaining the shop's condition, ensuring it's always well-stocked, clean, and organized.
- Goal Alignment: Work with the shopkeeper and team to set clear department goals and action plans.
- Product Knowledge: Stay informed about IKEA products to enhance both customer and colleague experiences.
- Sales Maximization: Identify sales opportunities by understanding customer needs and market trends.
- Performance Analysis: Use performance indicators to analyze shop performance and drive improvement.
- Social and Environmental Responsibility: Promote IKEA's commitment to sustainability within the team.
- Conducted weekly sales meetings to review performance and plan improvements when the shopkeeper was absent.
Senior Retail Sales Manager
Takasima Sdn Bhd
04.2012 - 11.2015
- Delivered compelling product presentations that educated customers about unique features while demonstrating their practical applications in everyday life situations.
- Managed inventory effectively, reducing shrinkage and ensuring optimal stock levels at all times.
- Established a culture of accountability within the workforce, fostering an atmosphere where employees took ownership for their performance and were dedicated to achieving exceptional results.
- In-charge of three outlet which holding platinum
store with average sale RM 350k per month.
Branch Manager
Gintell (M) Sdn Bhd
01.2011 - 03.2012
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Area Sales Manager
Equiflux Tech Sdn Bhd
08.2009 - 12.2010
- Launched new service successfully within the assigned territory by executing processes with launch plans tailored specifically for each product line.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Ensured full compliance with all relevant laws regulations and company policies pertaining to Area Sales Managers responsibilities throughout tenure at company.
- Creating a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
Branch Manager
Equiflux Tech Sdn Bhd
08.2008 - 07.2009
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
Sales Executive
Equiflux Tech Sdn Bhd
07.2007 - 08.2008
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Cybernetics International College of Technology
Kuala Lumpur, Malaysia 04.2001 -
Programming
Guidance View Training Centre
Kuala Lumpur 04.2001 -
Skills
Transportation Management
Accomplishments
- Superuser for MGF, MVBC.
- Supervised team of 49 staff members.
- Certified Equipment Driver
- Finalist for "Value Ambassador" in 2017.
- Trainer for SiGH, Sales Space Management, Smile Effect.
Reference
Gordan Wimalasiri
IKEA Cheras.
Store Manager,
Phone : +601 2663 1750
Zainudin Esha
IKEA Malaysia, Service Office
Fulfillment Operations Manager
Phone : +601 2542 8593
Timeline
Goods Flow Manager
Ikano Handel Sdn Bhd
12.2020 - Current
Receiving Team Manager
Ikano Handel Sdn Bhd
08.2019 - 12.2020
Replenishment Team Manager
Ikano Handel Sdn Bhd
08.2017 - 08.2019
Sales Team Leader
Ikano Handel Sdn Bhd
11.2015 - 08.2017
Senior Retail Sales Manager
Takasima Sdn Bhd
04.2012 - 11.2015
Branch Manager
Gintell (M) Sdn Bhd
01.2011 - 03.2012
Area Sales Manager
Equiflux Tech Sdn Bhd
08.2009 - 12.2010
Branch Manager
Equiflux Tech Sdn Bhd
08.2008 - 07.2009
Sales Executive
Equiflux Tech Sdn Bhd
07.2007 - 08.2008
Cybernetics International College of Technology
04.2001 -
Programming
Guidance View Training Centre
04.2001 -
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