MICROSOFT WORDS
Amira Syafiqah Binti Ahmad Lutfi
Retail Manager
Petaling Jaya
Summary
A hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization. I would like to enhance my technical and soft skills by taking up challenging assignments and expanding my knowledge.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Team Leader
AEON WELLNESS RAINTREE RAIN
07.2024 - Current
- Recruiting and training staff
- Setting staff targets, motivating them and reviewing their progress
- Maintaining detailed accurate data profit
- Managing stock levels and devising pricing structures
- Ensuring compliance with all relevant legislation including health and safety standards
- Devising and implementing promotional campaigns
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Assistant Manager
ANEKA INTERTRADE MARKETING SDN BHD
02.2022 - 03.2024
- Interact with customers regularly, greeting and addressing complaints
- Managing ordering stocks
- Assist day to day logistics of food service and to increase productivity and reduce wastage cost
Assistant Manager
Gerbang Alaf Sdn Bhd
02.2019 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diploma - Information Technology And Communication
Politeknik Sultan Abdul Halim Muadzam Shah
Jitra, Kedah, Malaysia 04.2001 -
Skills
Team supervision
Strong communication skills
Data entry
Problem-solving
Customer service
Attention to detail
Personal Information
Expected Salary: RM 3000
Software
MICROSOFT POWERPOINT
MICROSOFT EXCELL
MICROSOFT POWERPOINT
ADOBE PHOTOSHOP
ADOBE ILLUSTRATOR
Timeline
Team Leader
AEON WELLNESS RAINTREE RAIN
07.2024 - Current
Assistant Manager
ANEKA INTERTRADE MARKETING SDN BHD
02.2022 - 03.2024
Assistant Manager
Gerbang Alaf Sdn Bhd
02.2019 - 10.2021
Diploma - Information Technology And Communication
Politeknik Sultan Abdul Halim Muadzam Shah
04.2001 -