NUR AMANINA IZZATI SHAMSUDDIN
Financial Executive
Summary
Result-driven financial services professional with over 3 years of proven success in banking sales and customer relationship management. Recognized for consistently exceeding sales targets and generating monthly commissions of up to RM10,000 through strategic product positioning and consultative selling. Experienced in credit and loan product with a strong track record of delivering exceptional customer experiences and driving business growth. Now seeking to transition into a stable role where i can leverage my expertise in client engagement, problem solving and operation support to add value to a dynamic organization.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Experience Executive
AEON CREDIT SERVICE (M) BERHAD
05.2024 - 01.2025
- Handled customer inquiries and resolved complaints effectively.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Managed high-profile client accounts, ensuring consistent delivery of exceptional service levels.
- Ensured consistent, high-quality customer experiences across all channels.
Credit Loan Executive
MALAYAN BANKING BERHAD
05.2022 - 04.2024
- Improved loan application processes by streamlining documentation and enhancing customer interactions.
- Awarded "High Achievers for Islamic Visa Cards" for outstanding performance.
- Consistently achieved sales targets for loan and credit card products.
- Networked at industry events and generated new business leads.
- Conducted comprehensive market research to identify emerging trends and new business opportunities.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Internship
FOREST INTERACTIVE
02.2022 - 05.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Sale Representative
H&M
12.2019 - 01.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to consistently meet monthly sales goals.
Education
Malaysian Higher Certificate Of Education (STPM) -
St John Institution
Bachelor - Tourism Planning And Development
University Kuala Lumpur
Kuala Lumpur, MalaysiaSkills
- Customer Relationship Management (CRM)
- Microsoft Office & Banking Systems
- Goal-oriented strategy development
- Customer Service & Problem-Solving
- Effective team collaboration
- Strategic business development
- In-depth product knowledge
Accomplishments
- High Achievers for Islamic Visa Credit Cards - Maybank (2023-2024)
- Consistently Exceeded Monthly Sales Targets - Maybank (2022 - 2024)
- Participant, Maybank KOBAHAS Talent Development Program - Maybank (2024)
- Exchange Program Representative - Universitas Negeri Malang, Indonesia (2022)
Activities
- Participant, Maybank KOBAHAS Talent Development Program (2024)
- Participant, Maybank MyImpact Credit Card Launch Event at MSAM, Penang (2023)
- Committee Member at Maybank Bangsar Baru Branch (2022-2023)
- Volunteer, Maybank CSR Program (2023)
- Volunteer, Orang Asli Community Outreach Program (Cameron Highlands) - University Kuala Lumpur (2021)
References
References available upon request.
Timeline
Customer Experience Executive
AEON CREDIT SERVICE (M) BERHAD
05.2024 - 01.2025
Credit Loan Executive
MALAYAN BANKING BERHAD
05.2022 - 04.2024
Internship
FOREST INTERACTIVE
02.2022 - 05.2022
Sale Representative
H&M
12.2019 - 01.2022
Malaysian Higher Certificate Of Education (STPM) -
St John Institution
Bachelor - Tourism Planning And Development
University Kuala Lumpur
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