Microsoft Word
Amir Rahman
Pegawai Bomba Bantuan
BINTULU,SARAWAK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident Firefighter works effectively as part of cohesive team. Highly trained individual with great mechanical aptitude and background in fire suppression. Handles issues quickly and resolves conflicts successfully.
Overview
5
5
years of professional experience
3
3
Years of experience in food delivery
3
3
years of post-secondary education
Work History
Parcel Delivery Driver
J&T Express
11.2023 - Current
- Communicated effectively with customers, addressing concerns and providing relevant information regarding their packages.
- Enhanced customer satisfaction by ensuring timely and accurate parcel deliveries.
- Handled sensitive materials with care, ensuring proper packaging and labeling for secure transportation.
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Resolved customer complaints professionally, maintaining positive relationships with clients.
- Prioritized urgent deliveries according to established guidelines, ensuring critical packages reached recipients promptly.
- Assisted in warehouse operations, including sorting and loading parcels for optimized delivery routes.
- Provided exceptional customer service through friendly interactions and prompt resolution of any issues that arose during deliveries.
- Utilized GPS navigation systems accurately, reducing errors and improving on-time delivery rates.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
Firefighter
Bomba Dan Penyelamat Kidurong
08.2023 - Current
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Assisted with regular maintenance of firefighting equipment.
- Prepared incident reports detailing personnel, location and results of each call.
Food Runner
GrabFood
12.2020 - 09.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Greeted customers and provided outstanding customer service.
- Collaborated well with other food runners to deliver orders accurately.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Cultivated warm relationships with regular customers.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Operated cash register and processed payments from customers.
Kitchen Prep Cook
Burger King Vivacity, Kuching
02.2022 - 02.2022
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Showcased creativity by suggesting innovative ideas for daily specials based on available ingredients.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
- Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.
- Fostered teamwork through open communication channels between cooks, allowing them to work cohesively towards common goals.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Planned menus for different events, seasons and customer requests.
Food Runner
Foodpanda
BINTULU, SARAWAK
08.2020 - 03.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Greeted customers and provided outstanding customer service.
- Collaborated well with other food runners to deliver orders accurately.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Organized and replenished supplies at food stations to optimize team performance.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Cultivated warm relationships with regular customers.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Operated cash register and processed payments from customers.
- Monitored food temperatures and kept records of all food items.
Operator Trainer
Serba Dinamik, Bintulu
BINTULU, SARAWAK
11.2019 - 06.2020
- Increased production output by optimizing machine settings and operator techniques.
- Mentored new operators, ensuring a smooth transition to the production floor and boosting team morale.
- Collaborated with fellow trainers to exchange best practices and refine overall training methodologies, resulting in more effective and efficient learning experiences for all involved.
- Organized hands-on workshops that reinforced important concepts while also enabling trainees to apply their newfound knowledge in real-world scenarios.
- Developed customized training materials tailored to meet the unique needs of individual operators, enhancing worker engagement and comprehension levels.
- Fostered a positive work environment by promoting open communication channels among operators, supervisors, and management personnel.
Kitchen Cook
KFC Paragon Bintulu
, SARAWAK
10.2019 - 11.2019
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Implemented time-saving strategies within the kitchen workflow that increased overall productivity among team members.
- Demonstrated adaptability in learning new cooking methods and techniques, staying current with industry trends for continuous improvement.
- Trained and assisted new kitchen staff members.
Education
SKM Tahap 2 - Electrician
Harina Consultancy Services
Bintulu, Sarawak, Malaysia 02.2017 - 03.2018
SKM Tahap 3 - Electrician
Harina Consultancy Services
Bintulu, Sarawak, Malaysia 03.2018 - 04.2019
SKM Tahap 2 - Automotive Mechanics
Giatmara
Bintulu, Sarawak, Malaysia 01.2016 - 12.2016
Skills
GPS Navigation
Self-Contained Breathing Apparatus
Fire Behavior Analysis
Team building
Multitasking
Firefighting activities
Fire Safety
Emergency Response
Emergency support
Fitness and Agility
Fire pump operation
Software
Microsoft Point
Microsoft Excel
Languages
Malay
Native language
Japanese
Intermediate
B1
English
Advanced
C1
Timeline
Parcel Delivery Driver
J&T Express
11.2023 - Current
Firefighter
Bomba Dan Penyelamat Kidurong
08.2023 - Current
Kitchen Prep Cook
Burger King Vivacity, Kuching
02.2022 - 02.2022
Food Runner
GrabFood
12.2020 - 09.2023
Food Runner
Foodpanda
08.2020 - 03.2021
Operator Trainer
Serba Dinamik, Bintulu
11.2019 - 06.2020
Kitchen Cook
KFC Paragon Bintulu
10.2019 - 11.2019
SKM Tahap 3 - Electrician
Harina Consultancy Services
03.2018 - 04.2019
SKM Tahap 2 - Electrician
Harina Consultancy Services
02.2017 - 03.2018
SKM Tahap 2 - Automotive Mechanics
Giatmara
01.2016 - 12.2016