Amir Quayyum
Subang Jaya
Summary
Motivated individual with varied experience in customer-facing roles. Demonstrates strong communication, adaptability, and a commitment to delivering value. Eager to contribute to team success and support organisational objectives.
Overview
3
3
years of professional experience
Work History
Telemarketer
MY E.G. Services Berhad
Petaling Jaya, Selangor, Malaysia
03.2024 - 07.2024
- Make contact with potential customers by utilizing a prepared lead list or directory.
- Explained goods or services, highlighting advantages and addressing specific client needs.
- Maintained conversational structure while adapting responses to customer questions naturally.
- Persuasively addressed customer rejections or concerns to sustain conversation.
- Accurately recorded customer data, call results, and follow-up assignments in a customer relationship management system.
Brand Ambassador
Jump Retail
Shah Alam, Selangor, Malaysia
10.2023 - 03.2024
- Operated POS system to efficiently process sales, returns, and online orders.
- Executed pricing checks, scanned items, applied discounts, and printed receipts for customer transactions.
- Stocked merchandise and clearly labelled items.
- Provided prompt and polite customer support in-person and via telephone.
- Provided exceptional service and pleasant shopping experiences to retail customers.
- Participated in product launch events and attended training sessions to gain knowledge.
Branch Manager
Switch Solution SDN BHD
Shah Alam, Selangor, Malaysia
05.2022 - 03.2024
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates on product specifications, sales incentives and selling techniques, enhancing customer satisfaction ratings. Addressed customer inquiries about products and services, assisted in locating merchandise and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Managed store operations and daily manpower availability to ensure optimal service delivery.
- Compiled daily and monthly reports on team performance and branch sales, providing insights for strategic decision-making.
Sales Executive
Tomaz Heritage
Shah Alam, Selangor, Malaysia
11.2021 - 04.2022
- Processed sales, returns, online orders, and gift card activations using POS system, ensuring accuracy and efficiency.
- Rang up customers by checking pricing, scanning items, applying discounts, and printing receipts to facilitate smooth transactions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided prompt and polite support to customers in-person and via telephone, enhancing customer satisfaction.
- Stocked merchandise, clearly labeling items and arranging according to size or colour.
Education
Bachelor of Business Administration - Bachelor of Business Administration (HONS) in Management and Entrepreneurship
University Kuala Lumpur
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 2024 - Current
Diploma of Higher Education - Diploma In Business Administration
Universiti Sultan Azlan Shah
Kuala Kangsar, Perak 2017 - 2021
Skills
- Telemarketing
- B2B sales
- Sales strategy
- Product knowledge
- Client relationship management
- Data entry
- Reporting and analytics
- Excel proficiency
- Computer literate
- SmartPLS
- SPSS software
- DaVinci Resolve software
- Active listening
- Persuasion techniques
- Problem solving
- Adaptive communication
- Critical thinking
Languages
English
Proficient
C2
Malay
Proficient
C2
Timeline
Telemarketer
MY E.G. Services Berhad
03.2024 - 07.2024
Brand Ambassador
Jump Retail
10.2023 - 03.2024
Branch Manager
Switch Solution SDN BHD
05.2022 - 03.2024
Sales Executive
Tomaz Heritage
11.2021 - 04.2022
Diploma of Higher Education - Diploma In Business Administration
Universiti Sultan Azlan Shah
2017 - 2021
Bachelor of Business Administration - Bachelor of Business Administration (HONS) in Management and Entrepreneurship
University Kuala Lumpur
2024 - Current