Amir Hayat
Kuala Lumpur
Summary
I have gained international job exposure since my tenure with PTT Thailand with responsibilities involving Process Engineering in oil & energy. Since then, I have expanded my field of knowledge not limited to engineering but also in areas where i demonstrate analytical and problem-solving skills in creative roles. I’m currently responsible for analyzing and have developed & implemented best practice business changes through technology solutions with a global professional digital & tech solution agency. As proven with my experiences, I am a quick learner and adaptable to learn new processes, concepts and skills. I am excited by the idea of taking a new role and explore new challenges and responsibilities.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Trust & Safety Associate
Accenture Technology Solutions
03.2019 - 06.2025
- Company Overview: Accenture is a global professional services company with leading capabilities in digital, cloud and security.
- As part of Accenture’s global operations team in Malaysia, I'm responsible for implementing core business processes with a focus on efficiency, quality and overall continuous process improvement for clients. My core competencies demonstrated throughout my tenure with Accenture include decision making with end to end management and safeguarding digital content effectively on digital platforms, in turn driving base productivity that meets quality requirements.
- I have expanded my current role’s portfolio by putting a big emphasis on problem-solving & project management in which I’ve realized through my understanding of up-to-date with client policies and guidelines, resolving inquiries and decision making according to defined policies and procedures and responding to user inquiries with high quality, speed, empathy, and accuracy.
Customer Service Representative
Zameen
01.2019 - 08.2021
- Professional Summary:
Customer Service Representative at Zameen. com, experienced in managing client communications through chat, email, and phone. Skilled in issue resolution, document verification, and maintaining strong client relationships. Known for professional communication, accuracy under pressure, and fluency in English and Urdu.
Key Takeaways:
Delivered prompt and effective support to clients across multiple communication channels.
Ensured accuracy in document verification and client data management using CRM tools.
Consistently achieved service performance and customer satisfaction targets.
Collaborated with internal teams to enhance client experience and resolve escalated issues efficiently.
Co-founder
AI – MASHRIQ Public School
01.2015 - 01.2018
- My exposure in university and the industry became my drive to improve the educational system in my birthplace as I realized the importance of education in developing critical thinking.
- As part of the founding team and an educational advocate, I promoted the development of an appropriate educational and community support service plan that identifies and addresses the child's educational needs so as to create community and educational inclusion. From start up to upgrading to college with recognition from the government, my entrepreneurship has nurtured me to demonstrate values in the following key areas:
- Environmental Sustainability
- Creative Problem Solving
- Innovation & Technology Leadership
- Resilience
- Stakeholder Management
- Self-Employment
Process Engineer Intern
01.2015
- Developing, configuring and optimizing industrial processes from inception.
- Monitoring and simulation of Gas separation plant from start up to certification.
- Facilitate the overall process engineering department on all workflow projects including process documentation.
- Assisted in the research and development of new equipment design.
- Risk assessments of all project equipment and processes being used to ensure safety.
- Assessment of external project components to evaluates the extent of environmental impact.
- In charge of data administration for lean manufacturing projects and production workflow projects.
- Primary support for production hardware and software application.
- Coordinate and present findings on productivity analysis, layout analysis and material flow.
Education
Bachelor of Chemical Engineering -
University Of Engineering and Technology
01.2014
MBA - Masters in Managment
UNIKL
Kuala Lumpur, Malaysia12-2026
Skills
- Knowledge in the field of Business Analysis & Project Management
- Adept in working across a heavily matrixed organization
- Project & Stakeholder Management Skills
- Effective Communication Skills
- Exceptional organizational, problem-solving skills and attention to detail
- Microsoft Office Skills
- Independent and a great team player that accept challenges with a positive attitude
- Client relationship management
- Account management
- Customer support
- Transaction reconciliation
- Written and oral communication
- Call management
- Multitasking and organization
Cover Letter
- Dear Hiring Manager
- Having earned my bachelor degree in Chemical Engineering, I gained extensive overseas assignment experiences. My passion in the field of project management started with my involvement in university projects, followed with international job opportunities in Asia.
- Since then, I have advanced progressively to roles where I applied and demonstrated business process analysis and problem solving skills. In my former and current roles, I have developed exceptional communication & analytical skills by incorporating an entrepreneurial mindset through the implementation of end-to-end management & monitoring to ensure that all objectives are met with established milestones.
- I have also demonstrated my adaptability skills in every overseas assignment with my willingness to adapt to changing circumstances and environments.
- These are just a few examples of my accomplishments and contributions. I hope that you will find that this brief view, in combination with the attached resume, describes a dedicated employee with the experience and skills to meet the requirements of the position.
- I appreciate your consideration and look forward to discussing this opportunity with you. Please let me know if there is any other information I can provide that will support my candidacy for this position.
- Thank you and stay safe.
- Sincerely
- Amir Hayat
LANGUAGE
Excellent command in both written and spoken English, Urdu, Pashto, Hindi and Persian(Intermediate).
Timeline
Trust & Safety Associate
Accenture Technology Solutions
03.2019 - 06.2025
Customer Service Representative
Zameen
01.2019 - 08.2021
Co-founder
AI – MASHRIQ Public School
01.2015 - 01.2018
Process Engineer Intern
01.2015
Bachelor of Chemical Engineering -
University Of Engineering and Technology
MBA - Masters in Managment
UNIKL