Amir hardware
BATU CAVES
Summary
Results-driven Manager skilled in operations management and staff performance oversight. Improved team capabilities through comprehensive training programmes while optimising inventory control and enhancing customer service delivery.
Overview
10
10
years of professional experience
Work History
Manager
MOHD YATIM HARDWARE SDN BHD
12.2021 - Current
- Monitored daily operations and staff performance, developing improvement plans to enhance efficiency.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Managed logistics to coordinate timely delivery schedules that met customer requirements.
- Managed inventory control to minimise waste and maintain optimal stock levels.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Provided excellent customer service by assisting customers with product selection and technical advice
As a volunteer in Engineered Technician Department
Petrosains KLCC
06.2017 - Current
- Verified customer information to facilitate VIP access, improving customer experience.
- Verified IDs to ensure compliance with age-restricted activities, enhancing guest safety.
- Guided patrons during emergencies, following company procedures.
- Responded to guest inquiries about facility events and future offerings, providing timely information.
As an IT Marketing and Multimedia
KASZ STUDIO
10.2020 - 01.2021
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer concerns through effective communication and active listening. and escalated major issues to supervisor.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Built and maintained courteous and effective working relationships.
Internship
Kilang Beras Kubor Panjang Sdn. Bhd.
06.2016 - 08.2016
- Packaged finished products efficiently, ensuring accurate labelling and presentation met company and regulatory requirements.
- Cleaned machinery to maintain good health and hygiene standards.
- Kept work area clean and organised, promoting a safe and efficient working environment.
Education
Bachelor of Science - Bioinformatics
UNIVERSITY MALAYA
KUALA LUMPUR01-2021
Diploma in Applied Science - Applied Science
UNIVERSITI TUN HUSSEIN ONN MALAYSIA
JOHOR01-2017
SPM - SCIENCE
SMK KUBOR PANJANG
Pendang, 0201-2013
Skills
- Teamwork
- Conflict resolution
- Problem-solving
- Decision Making
- Management
- Marketing
- Multimedia
- Social Media Management
- E-commerce Management
- Basic Programming
- Lab Equipment Handling
- Performance monitoring
- Project management
- Inventory management
Accomplishments
- Chairman of Bioinformatics Student Club of Universiti Malaya
- Volunteer Sea Games 2017
- Facilitator in English Camp: Lets have some English
- Sub-committee of Kolokium Berkarya Dalam Talian
Custom
- Dr. Arpah Binti Abu, arpah@um.edu.my
- Pn. Noor Hafizah Binti Abdul Hamid, 0122967857
Timeline
Manager
MOHD YATIM HARDWARE SDN BHD
12.2021 - Current
As an IT Marketing and Multimedia
KASZ STUDIO
10.2020 - 01.2021
As a volunteer in Engineered Technician Department
Petrosains KLCC
06.2017 - Current
Internship
Kilang Beras Kubor Panjang Sdn. Bhd.
06.2016 - 08.2016
Bachelor of Science - Bioinformatics
UNIVERSITY MALAYA
Diploma in Applied Science - Applied Science
UNIVERSITI TUN HUSSEIN ONN MALAYSIA
SPM - SCIENCE
SMK KUBOR PANJANG