AMIR AZRUL
KUALA LUMPUR
Summary
Skilled customer service professional with a proven ability to handle complex inquiries and ensure client satisfaction. Known for effective collaboration and adaptability in dynamic environments. Excel in problem-solving, conflict resolution, and utilizing CRM systems to enhance user experience.
Reliable team player dedicated to achieving high-quality results with extensive experience in efficiently handling customer inquiries and complaints. Leverage effective communication and problem-solving skills to improve customer satisfaction. Possess a strong understanding of software tools and systems for streamlined support and operations.
Expertise in troubleshooting computer hardware and software issues in customer-focused environments. Comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Ability to identify and resolve complex technical problems.
Overview
10
10
years of professional experience
2
2
Languages
Work History
CUSTOMER SUPPORT AGENT - FinTech
OPEN2ASSIST
Kuala Lumpur, Kuala Lumpur
06.2023 - Current
- Assisting customer with their accounts related inquiries
- Educate and assist clients on services, promotions, and handled high volume chats and email.
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
IT TECHNICIAN
JERONG TECH
Kuala Lumpur
06.2020 - 01.2023
- Crypto/ digital currency / mining installation, maintenance works and workshop
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Hardware installation, processing and testing
RESEARCH ASSISTANT
NATIONAL INSTITUTE OF HEALTH
06.2019 - 01.2020
- Liaising, researching, documentation, data collection and ground work
- Corporate with liaising officer
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
PROJECT ENGINEER
SOUTHERN NUUR
Johor Bahru, Johor
01.2016 - 01.2018
- Transformer installation, processing and testing
- HV LV electrical installation, maintenance work
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
BUSINESS DEVELOPMENT EXECUTIVE
MBG FRUITS
01.2015 - 01.2016
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Develop and collaborated with other department for effective business growth
- Maintained regular contact with partners
- Business extension, project development, company growth, maintenance and liaising
Education
Bachelor in Engineering - Electrical Engineering
UNIKL BRITISH MALAYSIA INSTITUTE
Kuala LumpurDIP - ELECTRICAL ENGINEERING (ELECTRONIC INDUSTRIES)
KOLEJ POLY TECH MARA
Skills
COMPLAINT HANDLING
EFFECTIVE BUSINESS GROWTH
CRM AND INTERFACE
PROJECT DEVELOPMENT
LIAISING AND COLLABORATION
undefinedTimeline
CUSTOMER SUPPORT AGENT - FinTech
OPEN2ASSIST
06.2023 - Current
IT TECHNICIAN
JERONG TECH
06.2020 - 01.2023
RESEARCH ASSISTANT
NATIONAL INSTITUTE OF HEALTH
06.2019 - 01.2020
PROJECT ENGINEER
SOUTHERN NUUR
01.2016 - 01.2018
BUSINESS DEVELOPMENT EXECUTIVE
MBG FRUITS
01.2015 - 01.2016
DIP - ELECTRICAL ENGINEERING (ELECTRONIC INDUSTRIES)
KOLEJ POLY TECH MARA
Bachelor in Engineering - Electrical Engineering
UNIKL BRITISH MALAYSIA INSTITUTE
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