Amin Fikri Zulkurnain
Bandar Baru Bangi
Summary
Results-driven financial services relationship manager skilled in supporting SME and corporate client portfolios. Delivers tailored financial solutions and drives portfolio growth through business development and consultative selling. Expertise in credit assessment, regulatory compliance, and cross-border service delivery, enhancing stakeholder engagement and customer service.
Overview
1
1
Language
7
7
years of professional experience
Work History
Relationship Manager
Affin Bank Berhad
Kuala Lumpur
02.2023 - 08.2026
- Client Relationship Management: Fostered strong relationships with customers through consistent politeness and helpfulness, enhancing customer satisfaction.
- Client Servicing & Issue Resolution: Resolved customer complaints efficiently and effectively, ensuring high satisfaction levels and maintaining relationships with high-profile clients.
- Business Development & Client Acquisition: Developed targeted sales and marketing strategies that expanded customer base and drove sales growth.
- Product Advisory & Cross-Selling: Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation.
- KYC, AML & Regulatory Compliance: Leverage banking experience to conduct comprehensive customer due diligence, KYC verification, and risk profiling in accordance with internal policies and regulatory requirements. Identify potential AML risks, assess customer risk levels, and ensure compliance throughout the client onboarding and relationship management process.
Content Review Management
Concentrix
Kuala Lumpur
05.2022 - 01.2023
- Content Quality Auditing: Performed detailed audits of flagged content, verifying accuracy and consistency in moderation decisions and ensuring compliance with platform standards and legal frameworks.
- Content moderation: Managed high volumes of user-generated content on major social media platform, reviewing and updating posts to ensure compliance with community guidelines and content policies.
- Copyright and compliance review: Evaluated complaints, legal notices, and user appeals regarding copyright infringements, ensuring accurate decisions and promptly rectifying identified errors.
- User Safety & Platform Integrity: Contributed to a safe and respectful online environment by identifying and escalating potentially harmful or non-compliant content, supporting proactive risk mitigation on the platform.
Executive
RHB Bank Berhad
Kuala Lumpur
04.2020 - 04.2022
- Customer Support Excellence: Delivered prompt assistance on banking services including depository, internet banking, credit cards, loans, and fraud-related issues via inbound calls and emails, fostering seamless customer experience.
- Cross-Border Service Delivery: Supported RHB Singapore by managing inquiries from Singapore-based customers, adapting to regional banking requirements and service expectations.
- Team Support & Training: Acted as backup trainer for new hires, guiding onboarding processes and daily tasks, enhancing knowledge retention.
Internship
Lembaga Lebuhraya Malaysia
Kajang, Selangor
08.2019 - 12.2019
- Compiled, computed, and organised departmental data to enhance internal reporting and operational efficiency across various administrative functions.
- Supported candidate hiring processes and organised corporate events, ensuring smooth execution and effective logistical planning.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Bachelor of Business - Business Administrative: Management and Entrepreneurship
University Kuala Lumpur
Kuala Lumpur12-2019
Australian Matriculation (AUSMAT) Programme -
Sunway College
Subang Jaya, Selangor12-2015
Sijil Pelajaran Malaysia (SPM) -
SMK Jalan Tiga
Bandar Baru Bangi, Selangor12-2014
Skills
- Customer Due Diligence
- Regulatory compliance
- Risk analysis
- Financial Product Advisory
- Portfolio & Account Management
- Trade Finance Solutions
- Lead generation
- Revenue growth
- Client management
- Stakeholder Engagement
- Market insight
- Software Skills: Microsoft Office (Word, Excel, PowerPoint)
RELEVANT SKILLS
Languages: English, Malay
REFERENCES
- Mr. Fakhrul Razi, Head Business Centre, fakhrulrazi@affingroup.com, +60145839855, Affin Bank Berhad
- Mrs. Nurafifi Binti, Che Ap, Team Leader, nurafifi.che.ap@rhbgroup.com, +60175135028, RHB Bank Berhad
Accomplishments
- Awarded Best Relationship Manager for the Region (2023).
- Recognized as Top Banca Cross-Sell Performer (2025).
Timeline
Relationship Manager
Affin Bank Berhad
02.2023 - 08.2026
Content Review Management
Concentrix
05.2022 - 01.2023
Executive
RHB Bank Berhad
04.2020 - 04.2022
Internship
Lembaga Lebuhraya Malaysia
08.2019 - 12.2019
Bachelor of Business - Business Administrative: Management and Entrepreneurship
University Kuala Lumpur
Australian Matriculation (AUSMAT) Programme -
Sunway College
Sijil Pelajaran Malaysia (SPM) -
SMK Jalan Tiga