Amie Teh

• Managed and motivated employees to be productive and engaged in work.
• Prepare and provide training for existing and new sales team on new products or campaigns
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
• Collaborated with sales teams to develop effective strategies for increasing market share in competitive industries.
• Drove continuous improvement efforts across all aspects of business operations, fostering an environment of innovation and excellence.
• Managed change initiatives effectively, mitigating risks while maintaining productivity during periods of transition.
• Leveraged technology solutions to improve operational efficiency, streamline workflows, and enhance decision-making capabilities.
• Assigned delegates to manage high volume of e-mails and call transfers.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reported issues to higher management with great detail.

• Managed daily operational process
• Developed and executed strategic plans to achieve operational excellence
• Implemented data-driven decision-making practices to drive continuous improvement initiatives.
• Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly.
• Championed process automation initiatives that resulted in reduced manual labor requirements while maintaining quality standards throughout the organization''s operations.

• Supported event coordinators in executing successful events by following detailed plans and instructions.
• Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
• Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
• Maintained punctuality and professionalism throughout each shift, reflecting positively on the entire event crew team.

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• Supported organizational account management duties under direct supervision.
• Managed sensitive information responsibly, maintaining strict confidentiality standards.
• Reviewed expense reports for accuracy, ensuring compliance with company policies and procedures.

• CWA 73.0

• Full Scholarship for Business Studies, 2008 from Metropolitan College
• Recipient of Merit Award, 1st and 2nd Semester, 2008