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Versatile professional with 6 years at Zoho, growing from a Technical Support Engineer to a leadership role in customer experience.Lead a team, handling demos, onboarding, and support for Zoho Marketing Plus, while running 20+ CX workshops across 16 countries.Strong in event planning, team guidance, and collaboration to enhance customer satisfaction, and brand reach. Aiming to leverage this background to further elevate customer engagement initiatives.

Dedicated and enthusiastic professional with a proven ability to excel in fast-paced environments, strong organizational skills, and a commitment to achieving excellence. Committed to contributing to team success through a proactive approach and collaborative spirit. Passionate about supporting company objectives and driving results with effective teamwork and innovative solutions. Prepared to embrace new challenges and make a meaningful impact in any role.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

AMIER ASHRAFF BIN BAHARUDIN

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RED CRESCENT MALAYSIA

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Certificate of Higher Education - Bachelor in Computer Science with Honors

Foundation Degree in Science - Computer Science

Certificate of Higher Education - Pure Science

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RED CRESCENT MALAYSIA

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Foundation Degree in Science - Computer Science

Certificate of Higher Education - Pure Science

Certificate of Higher Education - Bachelor in Computer Science with Honors

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