AMER IZZAT HAQIMI BIN JALALUDDIN
ASSISTANT MANAGER
Kuala Lumpur
Summary
A technician with over 6 years of experience in automotive field with a proficient skills in solving complex vehicles issues while maintaining quality services.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
PROTON MING HENG 4S
11.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Formen/ Warranty Officer
PROTON MING HENG 4S
11.2018 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Trainee
HYUNDAI NCS Setapak
11.2017 - 01.2018
- Perform comprehensive diagnostics to troubleshoot and resolve trouble codes.
- Thoroughly examine vehicles to detect any signs of damage, defects, or operational problems.
- Carry out weekly market investigation assessments and report findings.
- Facilitate training sessions to onboard and educate new technicians.
- Maintain daily tracking and reporting of warranty claims.
- Conduct monthly reviews of warranty reports.
- Ensure timely delivery of all spare parts.
Technician Intern
Proton Jalan Pahang
12.2015 - 12.2015
- Company Overview: A technician with over 6 years of experience in automotive field with a proficient skills in solving complex vehicles issues while maintaining quality services.
- Expose in floor management service
- Assisting in minor and major services in workshop
- A technician with over 6 years of experience in automotive field with a proficient skills in solving complex vehicles issues while maintaining quality services.
Education
PMR Level -
Sekolah Menengah Kebangsaan Danau
01.2010 - 01.2013
Diploma in Automotive Engineering - undefined
Kolej Vokasional Setapak
Setapak, Kuala Lumpur 01.2014 - 01.2017
Skills
Attention to details
Planning
Communication
Able to multitask
Task delegation
Employee scheduling
Team motivation
Decision-making
Time management
Staff training and development
Workload management
Sales strategies
Personal Information
Expected Salary: RM 5300 (Negotiable)
Timeline
Assistant Manager
PROTON MING HENG 4S
11.2018 - Current
Formen/ Warranty Officer
PROTON MING HENG 4S
11.2018 - Current
Trainee
HYUNDAI NCS Setapak
11.2017 - 01.2018
Technician Intern
Proton Jalan Pahang
12.2015 - 12.2015
Diploma in Automotive Engineering - undefined
Kolej Vokasional Setapak
01.2014 - 01.2017
PMR Level -
Sekolah Menengah Kebangsaan Danau
01.2010 - 01.2013