AMERA SHAHERA BINTI MOHAMAD SHAHRAN
RESTAURANT ASSISTANT MANAGER
Subang Jaya
Summary
Experienced and dedicated assistant restaurant manager with a sharp focus on driving patronage and maximizing revenues. Demonstrates exceptional food safety expertise and a strong ability to develop high-performing teams. Maintains a clean and sanitized environment, effectively manages inventory, and minimizes waste. Known for a positive and upbeat demeanor, and for building strong relationships with customers and team members. Available to start working with a 2 month notice period
Overview
3
3
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Assistant Restaurant Manager
Nandos Chickenland Malaysia
05.2023 - Current
- Rotate food, raw products, further processed products, ingredients, and paper products on a FIRST IN, FIRST OUT basis
- Ensure all operating standards are adhered to; quality, service, cleanliness, and improve internal control measures
- Plan and manage local store marketing activities and to implement national marketing campaign
- Increase restaurant performance through sales building, evaluate and control expenditure, actively pursue cost saving measures
- Develop knowledge and insight of customers, community and trading area
- Plan manpower, recruitment and identify training needs of restaurant team, able to train, coach, and develop team members
- Review and ensure timely, accurate and complete daily/weekly/monthly reporting
- To implement effective restaurant administration, stock control, security and safety
- Managed team of up to 23 restaurant staff, maintaining exceptional customer service and quality standards.
Restaurant Supervisor
Kedai Ayamas Alam Budiman
08.2022 - 01.2023
- Organizing team roles and evaluating employee performance
- Performing employee reviews and assessments
- Assist with new employee onboarding and training program
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI's, schedules, policies and procedures
- Strong interpersonal and leadership skills, able to coach and develop team members
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
Food Microbiologist Trainee (internship)
Kelington Analytical Services Sdn. Bhd.
03.2022 - 07.2022
- Stocking and rotating all prepared growth media, along with daily supplies
- Perform storage study of quality control retention sample
- Adherence to all applicable ISO, GMP & HACCP regulation
- Work with live culture(bacteria) using proper aseptic technique
- Perform Food microbial testing (TPC, Salmonella, E.coli Total S. Aureus Count, Enterobacteriaceae, Listeria spp and environmental air sampling)
Education
BACHELOR IN FOOD SERVICE TECHNOLOGY -
Management And Science University
01.2019 - 01.2022
High School Diploma -
Management And Science University
Shah Alam, Selangor 01.2016 - 09.2021
Skills
- Customer service
- Inventory control
- Staff training and development
- Food safety compliance
- Training and mentoring
- Microsoft Word, Excel, PowerPoint
- Canva editing
Leadership Experience
- Professional training : Induction to new manager trainee or new staff on company value's, SOP, training such as chemical training, new product training.
- Industrial Visit: Brand’s Suntory Sdn Bhd, Shah Alam. Participate in 2nd International Conference of Food Science and Nutrition at Performance Art Theater, MSU. Participate in 3rd International Conference on Urban Health 2021. Participate in Enriching Occupational Safety and Environmental Health in the 21st Century by Director, DOSH Selangor at MSU
- Community service: NURI Nutrition With Bank Rakyat 2019 at Sekolah Kebangsaan Seksyen 13, Shah Alam. Community service for urban poor in Kuala Lumpur. Plant a tree program at Taman Tugu Negara, Kuala Lumpur for sustainability program
Certification
First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
References
- Ms. NurArija Binti Hashim
+60 13 824 0034
ioi@nandos.com.my
Patrao / Manager • Nandos Chickenland Malaysia Sdn Bhd (IOI Puchong)
- Ms. Nursheena Binti Jamil
+60193751975
cj@nandos.com.my
Business Manager • Nandos Chickenland Malaysia Sdn Bhd
Timeline
First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
06-2023
Assistant Restaurant Manager
Nandos Chickenland Malaysia
05.2023 - Current
KKM Food Handler Certification
08-2022
Restaurant Supervisor
Kedai Ayamas Alam Budiman
08.2022 - 01.2023
Malaysian University English Test (Ujian Bahasa Inggeris Universiti Malaysia)
06-2022
Food Microbiologist Trainee (internship)
Kelington Analytical Services Sdn. Bhd.
03.2022 - 07.2022
BACHELOR IN FOOD SERVICE TECHNOLOGY -
Management And Science University
01.2019 - 01.2022
High School Diploma -
Management And Science University
01.2016 - 09.2021
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