Amelia Alakchanda

● Client Engagement: Conduct 30-40 daily calls with C-level executives and decision makers as Customer
Lifecycle Manager for Microsoft, fostering meaningful connections and driving engagement.
● Sales Achievement: Generate up to $5200 daily in new sales opportunities through proactive outreach efforts,
contributing to revenue growth.
● Pipeline Creation: Qualify leads and initiates robust sales pipelines, identifying opportunities for Microsoft
product adoption and driving business growth.
● Proactive Customer Engagement: Utilize Teams calls to deliver tailored solutions, enhancing satisfaction
and fostering long-term loyalty within the Microsoft product ecosystem.
● Cross-Functional Collaboration: Collaborate with other teams to translate opportunities into
revenue-generating initiatives, maximizing outcomes within the Microsoft ecosystem.

• Expertly managing a substantial portfolio of 180 accounts per quarter within South Asia and Australia/New Zealand market, maintaining high standards of service and delivering tangible results.
• Dedicatedly revitalizing, nurturing and fortifying business relationship between advertisers and the platform, driving mutual growth and success.
• Proactively sharing the latest updates and features of the Meta Platform with advertisers, enhancing their strategies and maximizing their advertising potential.
• Thoroughly analyzing social media performance to tailor precise and timely solutions that drive optimal outcome for advertiser's company.
• Conducting in depth discussion to unearth advertiser's core deliverables and business objective, ensuring seamless alignment with platform capabilities.
• Demonstrating empathy and understanding in addressing challenging situations, effectively appeasing advertisers and fostering long-term trust and satisfaction.
• Performing diligent follow-ups post consultation to gauge performance and refine strategies, ensuring continuous improvement and client satisfaction.

• Assisted customers with prompt, friendly and accurate responses through any social channels ( Facebook, Instagram, Twitter and Live chat )
• Provide a consistent and appropriate voice for the company in the social media sphere promptly.
• Correspond in an open and engaging tone across all channels.
• Guide in timely, accurate and quality solutions to customers.
• Analyzed customer's issue and work closely with the internal and external parties for resolution.
• Keeping up to date with campaign and marketing materials.
• Participated in a variety of special projects as requested, including explorations of systems or process improvements.

• Provide a consistent and appropriate voice for the company through digital support channels in a timely manners.
• Communicate politely and timely with customers on their enquiries, requests and/or complaints via the digital support channels and convert each engagement into a positive customer experience.
• Address all applicable engagements at first point of contact to avoid repetitive returned enquiries from both traditional and digital channels.
• Provide effective service recovery in addressing customers needs by ensuring compliance to service recovery procedures and minimizing overhead/costs through corrective actions.
• Provide appropriate assistance and solution to customers on products and services according to their need and requirement.
• Maintain accurate and timely records of correspondence or discussions with the customers in various systems/databases to assist with future contact/follow-up, or process-order.
• Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
• Develop strong relationships with all stakeholders to ensure the appropriate delivery and communication of process improvement.

• Worked with sales managers and engineers to increase technical know-how and to advance negotiations towards close sales.
• Prepared and presented sales pitches and product demonstration in person and through exhibitions.
• Demonstrating and presenting products such as memokath stent, plasma bipolar system and etc to healthcare stuff including doctors, nurses and pharmacist.
• Organize appointments and meetings with hospitals-based healthcare stuff.
• Identifying and establishing new market.
• Attending and organising trade exhibitions, conferences and meeting.
• Managing budgets.
• Reviewing sales performance and writing reports and other documents.
• Attend cases such as TURP (Transurethral Resection of Prostate), Open Lab cases, Laparoscopic cases