AMEESHA KAUR GILL
Summary
Proven Receptionist with a track record of enhancing customer satisfaction and streamlining workflow at Zouk Spa. Skilled in data entry and problem-solving, effectively boosted sales performance by implementing an efficient call routing system. Demonstrated exceptional organization and time management abilities, contributing to a positive client experience and operational excellence.
Overview
5
5
years of professional experience
Work History
Receptionist
Zouk Spa
Nusa Bestari
09.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Hotel
Nusa Beastari
03.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Reduced incoming call response time by implementing an effective call routing system.
Sales Promoter
Diy
Bukit Indah
01.2019 - 07.2020
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
Education
High School Diploma -
SMK Seri Perling
Jalan Undan 8, Taman Perling, 81200 Johor Bahru03.2022
Diploma - Human Resource Management
Open University Malaysia
Jalan Ibrahim Sultan, Kampung Stulang Laut, 8030009.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Greeting and Seating Clients
- Customer and client relations
- Data inputting
- Business operations understanding
- Staff Management
- Problem-Solving
Languages
English
Native language
English
Proficient
C2
Malay
Proficient
C2
Chinese (Mandarin)
Advanced
C1
Timeline
Receptionist
Zouk Spa
09.2023 - Current
Receptionist
Hotel
03.2021 - 08.2023
Sales Promoter
Diy
01.2019 - 07.2020
High School Diploma -
SMK Seri Perling
Diploma - Human Resource Management
Open University Malaysia