Ameer Nuqman
Store Manager
Jade Hills, Selangor
Summary
Dynamic Store Manager with a proven track record at Starbucks Coffee Company, enhancing operational efficiency through innovative inventory management and loss prevention strategies. Skilled in employee training and leadership development, I foster a positive team environment while consistently delivering exceptional customer service and maintaining high operational standards.
Overview
10
10
years of professional experience
Work History
Store Manager of Operations
STARBUCKS COFFEE COMPANY
01.2017 - Current
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Service Crew Member
The Fish Manhanttan
03.2015 - 12.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
No Degree - Certificate of Food Curlinary
04.2001 -
Skills
Health and safety
Employee training
Employee scheduling
Performance appraisals
Store maintenance
Recruitment and hiring
Order management
Leadership development
Leading staff meetings
Documentation and reporting
Store operations
Customer service
Problem-solving
Customer response
Friendly and positive
Team leadership
Operations management
Customer service management
Multitasking and organization
Training and mentoring
Timeline
Store Manager of Operations - STARBUCKS COFFEE COMPANY
01.2017 - Current
Service Crew Member - The Fish Manhanttan
03.2015 - 12.2016
Sekolah Menengah Kebangsaan Presint 11 (1) - No Degree, Certificate of Food Curlinary
04.2001 -