Cricket
Ameedheen Pakiri
Business Development Manger
Kuala Lumpur,14
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
12
12
years of professional experience
1
1
Certification
4
4
Languages
Work History
Business Development Manager
Techdart Sdn Bhd
01.2024 - 03.2024
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Represented company and promoted services at conferences and industry events.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated business by implementing practical networking techniques.
- Prepared sales presentations for clients showing success and credibility of our services.
Account Specialist
TDCX Malaysia - Kuala Lumpur
11.2020 - 01.2024
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Researched and identified solutions to technical problems.
- Streamlined support processes for increased efficiency and reduced response times.
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
- Generated reports to track performance and analyze trends.
IT Service Desk Analyst
Atos Global IT Solutions And Services
11.2018 - 11.2020
- Boosted first-call resolution rates by proactively researching common user issues and developing targeted solutions.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Installed and configured operating systems and applications.
- Developed knowledge base materials to facilitate self-service options, reducing overall ticket volume and allowing the team to focus on critical issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
Sales Manager
Pawsome Ventures
04.2012 - 11.2018
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Implemented systems and procedures to increase sales.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
MBA - Marketing
Bharathiar University
Sulur, Coimbatore, India 04.2001 -
Bachelor of Arts - Commerce
Pondicherry University
Pondicherry, India 04.2001 -
Skills
Sales Reporting
Certification
Certified SAP MM Consultant
Interests
Commentary
Cooking
Timeline
Business Development Manager
Techdart Sdn Bhd
01.2024 - 03.2024
Account Specialist
TDCX Malaysia - Kuala Lumpur
11.2020 - 01.2024
IT Service Desk Analyst
Atos Global IT Solutions And Services
11.2018 - 11.2020
Certified SAP MM Consultant
12-2013
Sales Manager
Pawsome Ventures
04.2012 - 11.2018
MBA - Marketing
Bharathiar University
04.2001 -
Bachelor of Arts - Commerce
Pondicherry University
04.2001 -
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