Summary
Overview
Work History
Education
Skills
Timeline
Generic
AMBER YIP KAH YIAN

AMBER YIP KAH YIAN

Recruitment Specialist
Skudai

Summary

Results-oriented and detail-driven Shipping Executive with a demonstrated history of success in managing end-to-end logistics operations. Bringing over 10 years of expertise in coordinating shipments, negotiating contracts, and optimizing supply chain efficiency. Proven ability to lead cross-functional teams and implement strategic initiatives to enhance overall shipping performance. Seeking a challenging position where I can leverage my skills to drive operational excellence, cost savings, and continuous improvement within a progressive and forward-thinking organization.

Overview

12
12
years of professional experience

Work History

Order Fulfilment Lead

POKKA PTE LTD
07.2024 - Current
  • The Order Fulfillment Lead ensures customers’ requests are fulfilled accurately, efficiently, and on time in the field of shipping and administration operations.
  • Manage assigned customers' order fulfillment process (including but not limited to order processing, preparation of shipping documents, booking of shipments, etc.).
  • Escalate critical matters to the relevant stakeholders (for example, order issues, allocation, or any other problematic situations that may arise).
  • Analyze transactional errors and implement preventive actions.
  • Create and distribute order fulfillment reports to stakeholders.
  • Ensure timely application of import and export licenses, and file all documents appropriately.
  • Initiate process improvement and customer engagement projects.
  • Ensure data completeness and integrity in reporting.
  • Well, coordination with key stakeholders – customers, sales team, planners, finance team, logistics team.
  • Partnered with the IT team to design and implement a new in-house management system, ensuring operational efficiency.
  • Compiled and distributed monthly closing reports for internal departments.
  • Ad hoc duties as assigned.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Achievements:
  • During my tenure, I gained valuable knowledge of supply chain management, particularly in addressing shelf-life concerns for beverage products, as well as developing effective international sales strategies. Moving forward, I am eager to apply these experiences to new challenges, and contribute meaningfully to future successes.
  • Reason for Leaving: Seeking new challenges and professional growth opportunities beyond my current role, as the existing work environment has become too familiar.

Shipping Executive

Shimano (S) Pte Ltd
01.2018 - 06.2024
  • Responsibilities
  • Reception of customer orders and proficient handling of customer payments (LC, TT, BG).
  • Effective communication and collaboration with international customers, distributors, and agents to provide updates on order status, payment status, shipping details, and promptly address any issues or inquiries.
  • Primarily responsible for overseeing export shipments, including planning shipments for customers.
  • Liaison with forwarders to arrange shipments, ensuring smooth handling of export logistics.
  • Coordination with five factories, including PCD, to ensure seamless order fulfillment.
  • Collaborate with the warehouse for tasks such as order picking, packing, shipping conditions, and timely shipment bookings.
  • Timely and accurate processing of export orders, including the preparation of shipping documents, invoices, and other necessary paperwork.
  • Resolution of escalated customer issues promptly, aiming for timely resolutions to minimize the impact on customer satisfaction.
  • Fulfilment of the role of Section Lead, ensuring team members meet departmental achievements.
  • Preparation of monthly sales reports for the cost meeting with the company director.
  • Collaboration with IT to develop a new in-house system and Management and maintenance of the accuracy of master data and order entry in various systems.
  • Collaboration with international customers, distributors, agents and forwarder to organization of return shipments back to factories.
  • Leadership of the closing team to ensure closure without issues.
  • Compilation of closing reports for internal departments after system closure.
  • Setting monthly targets for the five factories on the first working day of each month.
  • Preparation of materials and presentation for manager meetings.
  • Development and implementation of both long-term and short-term strategic plans.
  • Implementation of processes to enhance operational efficiency.
  • Regular review and optimization of workflows to reduce costs and improve productivity.
  • Maintenance and review of Standard Operating Procedures (SOPs)
  • Design and maintenance of reports for operations and analytics.
  • Ad-hoc duties as assigned
  • Achievements:
  • During my tenure, I successfully achieved and contributed to various milestones, including system development and department achievement. These accomplishments not only strengthened my skills, but also positively impacted the team and overall organizational objectives. As I move forward, I am eager to apply these achievements to new challenges, and further contribute to the success of future endeavors.
  • Reason for Leaving: Seeking new challenges and opportunities for professional growth outside of the current workplace, as the existing working environment has become too familiar.

Shipping Executive

Lam Seng Hang Co Pte Ltd
09.2015 - 12.2017
  • Responsibilities
  • SHIPPING
  • Responsible for attending to import and export operational matters.
  • Responsible for shipment booking and monthly shipment reporting.
  • Daily interactions with customers and vendors on shipment status
  • Responsible for planning and coordinating with factory for the inbound shipments arrival as per schedule to ensure timely cargo delivery.
  • Contact with freight forwarders on shipping enquiries
  • Prepare all shipment documents based on L/C, Certificate of Origin
  • Manage Customs/Insurance declaration, trade net/web declaration.
  • Coordinate between warehouse and vendors/suppliers/hauliers for local/overseas import/export clearance.
  • Arrange payment to carrier/co-loader for import shipment release or export shipment for BL collection.
  • Key in cargo details and ensures payment from suppliers and customers are input into computer system.
  • Attend to and follow-up on customers’ inquiries and requests
  • Resolve any customer service-related problems in a timely manner.
  • Assist in administrative works for the department.
  • Ad-hoc duties as assigned
  • Achievements:
  • Knowledgeable in shipping process flow.
  • Strong communication, interpersonal, and presentation skills.
  • A highly organized and friendly professional, able to establish long-term, positive and fun relationships with clients, co-workers and outside resources.
  • Resourceful and detail-oriented; skilled problem-solver and multi-tasker.
  • A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.
  • Reason for Leaving: I am looking for a stable company where there is long term opportunity to grow and financial stability.

Shipping cum Purchasing Assistant

Hafary Pte Ltd
10.2013 - 09.2015
  • Responsibilities
  • SHIPPING
  • Process full set of shipping documentations for import shipment and monitor shipments to ensure timely delivery.
  • Preparation of Packing List, invoice and book vessel/flight schedule, release of B/L for exporting shipment.
  • Processing of bill payment (L/C, Invoice Financing) and provision of accruals on a monthly basis and collection of original shipping documents from bank.
  • Handle logistic duties and liaise with factory/warehouse/salesperson and forwarders to ensure timely delivery.
  • Responsible for shipment insurance, contamination claims.
  • Ad-hoc as assigned by superior.
  • Undertake any other associated tasks assigned from time to time.
  • Purchasing
  • To assist Purchaser in sourcing from overseas existing vendor/new supplier
  • Perform Purchasing function (issue Purchase Orders, liaise, monitor, co-ordinate, follow up, expedite and ensure on-time deliveries)
  • Provide administrative support in day to day operation of the department.
  • Invoicing matching and maintain daily updates records accurately.
  • Coordinate and corresponds accordingly for order requirements.
  • Manage suppliers performance to ensure on-time delivery and in good condition
  • Resolve operation matters within supplier and internal salesperson.
  • Co-ordinate with other departments and suppliers to ensure a smooth supply of materials.
  • Updating of data in system when necessary
  • Yearly inventory stock take
  • Achievements:
  • Strong communication, interpersonal, and presentation skills.
  • A highly organized and friendly professional, able to establish long-term, positive, and fun relationships with clients, co-workers and outside resources.
  • Resourceful and detail-oriented; skilled problem-solver and multi-tasker.
  • A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.
  • Assisted supervisor in account collection by phone and mail, increasing accounts receivables by 30%.
  • Responded to over 100 salesperson, forwarder, supplier, banker etc calls daily and solved 90% of their concerns
  • Reason for Leaving: I am looking for a stable company where there is long term opportunity to grow and financial stability.

Recruitment Specialist

MCI Career Services Pte Ltd
07.2013 - 09.2013
  • Responsibilities:
  • To provide HR support to corporate client
  • Conduct recruitment activities, assist client to recruit talents into their organization
  • Provide advice to client on HR and Employment Act related.
  • Conduct market analysis to identify new market segments
  • Develop new clients’ account and service existing ones
  • Achievements:
  • Strong communication, interpersonal, and presentation skills.
  • A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.
  • Resourceful and detail-oriented; skilled problem-solver and multi-tasker.
  • Reason for Leaving: I am looking for a stable company where there is long term opportunity to grow and financial stability.

Education

Bachelor of Finance (Hons) - Faculty of Business and Finance

Universiti Tunku Abdul Rahman (UTAR)

Foundation in Arts - Centre for Foundation Studies

Universiti Tunku Abdul Rahman (UTAR)

Diploma in Construction Management

Windsor Management College
Singapore
04.2001 -

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Microsoft office

Problem-solving

Microsoft Word

Multitasking Abilities

Dependable and responsible

Organization and time management

Team management

Timeline

Order Fulfilment Lead

POKKA PTE LTD
07.2024 - Current

Shipping Executive

Shimano (S) Pte Ltd
01.2018 - 06.2024

Shipping Executive

Lam Seng Hang Co Pte Ltd
09.2015 - 12.2017

Shipping cum Purchasing Assistant

Hafary Pte Ltd
10.2013 - 09.2015

Recruitment Specialist

MCI Career Services Pte Ltd
07.2013 - 09.2013

Diploma in Construction Management

Windsor Management College
04.2001 -

Bachelor of Finance (Hons) - Faculty of Business and Finance

Universiti Tunku Abdul Rahman (UTAR)

Foundation in Arts - Centre for Foundation Studies

Universiti Tunku Abdul Rahman (UTAR)

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AMBER YIP KAH YIANRecruitment Specialist