Summary
Overview
Work History
Education
Skills
Timeline
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Amber Samantha Buenaventura

Amber Samantha Buenaventura

Customer Care Officer
Malacca, Melaka

Summary

Dynamic Customer Care Officer with proven expertise at Sudong in complaint handling and CRM software. Enhanced customer satisfaction through effective issue resolution and data analysis, significantly reducing complaints. Recognized for exceptional multitasking and teamwork, fostering a positive environment while managing high call volumes. Committed to delivering outstanding service and support.

Overview

8
8
years of professional experience

Work History

Customer Care Officer

Sudong
08.2022 - Current
  • Handled difficult situations calmly, maintaining professionalism at all times.
  • Managed high call volumes with exceptional time management and multitasking skills.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Mastered various CRM software systems for effective tracking of client communications.
  • Reduced customer complaints by providing timely solutions to issues.
  • Took ownership of customers issues to follow problems through to resolution.

Kindergarten Teacher

Kid Arenas
03.2020 - 07.2022
  • Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
  • Promoted learning through play with engaging activities, games and lessons.
  • Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
  • Played games with students to increase understanding of subjects.
  • Built positive relationships with students and families for safe, trusted learning support.
  • Enhanced classroom management by establishing clear expectations, rules, and routines.

Customer Care Officer

Sudong
11.2017 - 11.2018
  • Analyzed data trends to identify areas requiring improvement in the customer experience.
  • Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

SPM

Canossa Convent
Malacca, Melaka, Malaysia
04.2001 -

Skills

    Complaint handling

    Call center experience

    CRM software

    Data entry

    Call center operations

    Payment processing

    Well-organized

    Teamwork and collaboration

    Computer skills

    Multitasking

Timeline

Customer Care Officer

Sudong
08.2022 - Current

Kindergarten Teacher

Kid Arenas
03.2020 - 07.2022

Customer Care Officer

Sudong
11.2017 - 11.2018

SPM

Canossa Convent
04.2001 -

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