MS Word
Amarjit Singh
IT Manager
Block C-13-3A Koi Kinrara, Jalan Pipit, Puchong Jaya,
Summary
Expert in IT with more than 20 years of experience leading organizational IT strategy. Expertise and experience with hardware, software, and networking updates installation and maintenance. Manages and trains a dedicated tech team in charge of maintenance, troubleshooting, and IT support. Establishes organizational policy to define technology oversight and use requirements. Oversees the implementation and maintenance of technology. Instructs and leads IT staff members on hardware, software, and networking infrastructure support. Actively collaborates with executives to identify and implement technology needs. Responsible for technology planning, training, and documentation. Diligent forward-thinking, and adaptive to the changing needs of the organization, customers, and projects. With significant implementation and project management expertise, and success inspiring teams to accomplish tight deadlines. Highly organized, methodical, and skilled at managing daily goals across high-performing teams. Successfully improved planning processes and system implementation management. Expertise in disaster recovery planning, route mapping, and team development. Experience, encompassing infrastructure, application support, and security services oversight. Customer satisfaction is prioritized, and technological solutions are delivered with precision. Extensive experience in complicated system operations, maintenance, and support. Creates new business solutions for large organizations by employing a variety of methodologies and offering engineering solutions. Highly proficient in developing requests for proposals, assessing technical needs, and training employees. To seek and keep a full-time job that provides professional challenges while utilizing interpersonal skills, great time management, and problem-solving abilities. Detail-oriented team player with excellent organizational abilities. Capability to manage numerous projects at once with high precision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
11
11
years of post-secondary education
5
5
Certificates
4
4
Languages
Work History
IT Manager
Setia Utama LRT 3 Sdn Bhd
Kuala Lumpur
2015.10 - Current
- Develop and implement overall objectives and strategies for Information Technology and Delivery on LRT3 project in accordance with Contract's general, technical, and operational requirements and standards in collaboration with Project Director.
- Head of Information Technology Department.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated technical training and personal development classes for staff members.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Assisted in development of long-term strategies to grow department and resources.
- Guided organizational technology strategy and roadmaps.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Ensure relevant standards meets or exceeds technical and operational requirements and standards of Contract.
- Ensure that relevant requirements are tracked and controlled throughout project lifecycle.
- Manage IT resolution processes and ensure that all conflicts are addressed and resolved in timely and cost-effective manner.
- Attend all relevant meetings.
- Produce regular reporting on IT activities.
- Support contractual, planning and risk functions.
- Any other task assigns by superior.
Senior IT Executive
MRCB
Kuala Lumpur
2013.09 - 2015.10
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Designed internal dashboard for at-a-glance system and project status reporting.
- Tracked departmental expenditures, project schedules and team performance and progress.
- Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
- Assessed business requirements to forecast annual budgetary operational costs.
- Guided testing process and validation for major software releases.
- Polled department heads to assess current and projected IT needs.
- Supervised multi-functional teams of technology professionals, coders and support experts.
- Built IT infrastructure to support key business strategies and evolving processes.
- Determined best methods for IT to support key business objectives.
- Aligned IT solutions and deliverables with company strategic vision.
IT Executive
BP Healthcare Sdn Bhd
Ipoh, Perak
2013.01 - 2013.09
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Aligned IT solutions and deliverables with company strategic vision.
- Determined best methods for IT to support key business objectives.
- Built IT infrastructure to support key business strategies and evolving processes.
- Polled department heads to assess current and projected IT needs.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Supervised multi-functional teams of technology professionals, coders and support experts.
- Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
- Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
Service Desk Engineer
CSC Malaysia Sdn Bhd
Petaling Jaya Selangor
2012.07 - 2013.01
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Organized and directed maintenance shutdowns and startups.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
- Configured and tested new software and hardware.
Senior IT Support
KPJ Ipoh Specialist Hospital Sdn Bhd
Ipoh Perak
1995.02 - 2012.06
- Installed and maintained hardware and computer peripherals to store tangible components.
- Connected to computer of client using remote link to install programs and applications.
- Collaborated with outside departments to implement system-wide improvements.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Provided IT support to all users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Set up and administered user AD and all company systems and configurations.
- Monitored systems in operation and quickly troubleshot errors.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Conducted other duties diligently as commanded.
Education
MBA - Master in Business Administration
University of Wales Trinity Saint David
Subang Jaya 2021.01 - 2023.01
BACHELOR OF INFORMATION TECHNOLOGY WITH HONOURS - Information Technology Project Management
Open University Malaysia
Ipoh Perak 2019.01 - 2021.01
BACHELOR OF INFORMATION TECHNOLOGY - Information Technology
Edmonton University, Woodbridge Kuala Lumpur,
Kuala Lumpur 2010.09 - 2014.09
High School Diploma -
INFORMATICS College, Ipoh, Malaysia
Ipoh Perak 1996.05 - 1999.06
Skills
Risk mitigation planning
undefinedAccomplishments
- Achieved good achievements by completing new data center at new office with accuracy and efficiency.
- Achieved in helping the team sort out their priorities and delegating critical task and consistently followed.
- Achieved good comments by introducing Waterfall Model, Incremental Model and V Model software for schedule all our activities before starting the project task.
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of new Data Centre, Network and etc for new Site Office project.
- Documented and resolved process model is to provide guidance for controlling and coordinating the tasks to achieve the end product and objectives as effectively as possible.
Software
MS Excel
MS Power Point
MS Access
Adobe Photoshop
Adobe IIIustrator
Adobe Dreamweaver
AutoCAD
Certification
CISA - Certified Information Systems Auditor
Timeline
Auditing Workshop
2022-03
MBA - Master in Business Administration
University of Wales Trinity Saint David
2021.01 - 2023.01
CISA - Certified Information Systems Auditor
2020-01
BACHELOR OF INFORMATION TECHNOLOGY WITH HONOURS - Information Technology Project Management
Open University Malaysia
2019.01 - 2021.01
IT Manager
Setia Utama LRT 3 Sdn Bhd
2015.10 - Current
Senior IT Executive
MRCB
2013.09 - 2015.10
IT Executive
BP Healthcare Sdn Bhd
2013.01 - 2013.09
Service Desk Engineer
CSC Malaysia Sdn Bhd
2012.07 - 2013.01
5 S PRATICE AND AUDIT TRAINING
2012-01
NETWORK & LAN FUNDAMENTAL
2011-01
BACHELOR OF INFORMATION TECHNOLOGY - Information Technology
Edmonton University, Woodbridge Kuala Lumpur,
2010.09 - 2014.09
INNOVATIVE AND CREATIVE CIRCLES (ICC) FOR FACILITATORS
2006-06
High School Diploma -
INFORMATICS College, Ipoh, Malaysia
1996.05 - 1999.06
Senior IT Support
KPJ Ipoh Specialist Hospital Sdn Bhd
1995.02 - 2012.06
Travelling, Playing Badminton, Cycling
Cycling
Badminton
Animal Lover
Travelling
Hobbies & Interests
Cycling
Badminton
Animal Lover
Travelling
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