Summary
Overview
Work History
Skills
Certification
Accomplishments
Educational Background
Timeline
Generic

Amarendar Pallerla

Site Reliability Engineer(SRE) - Banking Domain - Residence Pass-Talent (RP-T) Visa,Malaysia.
Kuala Lumpur,14

Summary

Accomplished professional having around 17+ years of professional experience including 10+ years in senior leadership and People Leadership roles responsible for spanning overall technology and application Support, Service management, IT infrastructure, disaster recovery, and Site reliability engineering. My current role is Global Application Support Manager (Production Engineering & SRE) in Standard Chartered Global Business Services Sdn Bhd, Malaysia, and supporting WRB Digital Channels and Channels Services applications.

Overview

18
18
years of professional experience
3
3
Certifications

Work History

Global Support Manager

Standard Chartered GBS Sdn Bhd
10.2010 - Current
  • Having 14 years of experience in Application production support for Standard Charted Bank, Malaysia as a Site Reliability Engineer(SRE) responsible for production system stability, managing L1/l2 and L3 teams, designing and implementing business workflows, production defect analyses, and fixing, prepare RCA documents, Flow/Scrum Master, Incident/Problem Management/Change and Release Management process/CAB advisory.
  • Supporting and Managing 12 applications and 3 COT applications across multiple Hives.
  • 3 Years of experience in Java Technologies-Design, Development, and Maintenance of Enterprise applications for Standard Chartered Retail segment -Internet banking applications and eStatement platforms.
  • During my entire stint, I have been part of challenging assignments and have constantly delivered top-quality work. I believe that my commitment levels, flexibility, logical thinking, and analytical capacity have contributed immensely to the success of my assignment.
  • Implemented various SRE initiatives across the CPBB domain which included end-to-end monitoring and worked towards manual toils reduction during production deployment, implemented self-recovery and self-resilient solutions for key applications within client coverage domain, implemented enhanced monitoring using ITRS/Grafana/Kibana Monitoring, hands-on experience working on ITRS/Grafana/Kibana, derived observability and reliability patterns, implemented Critical service journey for Key client services, implemented SLI/SLOs through critical service journeys, I have been a mentor to my colleagues in initiating and delivering automation that can eliminate manual tasks improving the team's efficiency. Implemented Auto healing that automatically restarts a problematic service when it is down or has detected an issue etc.
  • Leveraged CI/CD, Dev Ops, Rundeck tool to automate the deployment
  • Participated in business requirements gathering, analyzing the requirement, estimation, and Service Review calls with Technology service management and vendors.
  • Proactive in Investigating and researching solutions for project-related technical issues in coordinating with the team.
  • Extensive experience in infrastructure-related cost analysis, capacity planning, server procurement, and new physical and virtual onboarding.
  • Interacting with clients and stakeholders for due diligence, system study & analysis, cost-benefit analysis, discussing the issues and concerns, and status report of the module with the clients.
  • Formulate and execute business strategies to exceed operational expectations and further enhance the customer experience.
  • Lead change, able to take calculated risks and seek continuous improvement.
  • Knowledge of key technology standards around ITIL and service delivery
  • Adapt new tools & technology and apply the same in system maintenance with robust automation which will help to increase self-detection and auto-healing while ensuring the quality and stability of the product adhering to Bank Standards
  • Organize multiple production issues, customer requests, and inquiries from other sources
  • Delegate resolving issues, and requests when required
  • Engage, influence, and evangelize SRE practices with development, operational, and product groups to align technology service/solution delivery
  • Drive quality accountability within the organization with well-defined processes, metrics, and goals for process quality
  • This includes leading effective post-mortems and ensuring actions are followed up
  • Manage availability, latency, scalability, and efficiency of applications
  • Development by instilling engineering reliability into our development life cycle with a focus on fault-tolerant approaches
  • Strong knowledge in Debugging, Problem-solving, and Solution providing.
  • Excellent problem-resolution and communication skills with the ability to work under pressure in a highly visible role.
  • Able to work in shift patterns and extensively supported weekend releases and deployments.
  • Strong Technical, Analytical, Communication and Team Skills.

Analyst Programmer

Deputed Client: Standard Chartered GBS Sdn Bhd
Kuala Lumpur
01.2007 - 09.2010
  • Process re-engineering & Documenting Business processes - Understand/analyze business requirements/ problems/ processes and propose solutions to effectively use technology in achieving strategic objectives and to achieve higher efficiency/productivity
  • Documentation - Preparation of business requirement documents, functional specification documents, and test cases
  • Knowledge transfer sessions – Conduct internal walk-throughs for presenting new processes, Business requirements, and documents to propagate knowledge sharing, understand strategic business objectives, and enable brainstorming for new initiatives
  • Involved in fine-tuning DB2 stored procedures
  • Developed UI using JSP (JSTL) and Struts Tiles
  • Done Validations using Struts Validators and Java Script
  • Developing Java classes using Struts and Spring frameworks to control and represent the business logic
  • Developing the DAOs to represent DB State and wire them through Spring framework
  • Bug fixing, Retrofitting, and updating status to Test Director
  • Report generating classes and designing jrxml pages by using iReport1.2.5
  • Back-office reports (PDF/Excel) generation through reports.

Software Engineer

AllSOFT Technologies Sdn.Bhd payroll with INSPIRED CONSULTANCY SERVICES SDN. BHD
Kuala Lumpur
03.2006 - 12.2006
  • Customized applications in the EIM team, as per the Client's requirements
  • Extensively worked on Stored Procedures
  • Mapping of columns from the existing system to Siebel EIM Tables
  • Periodically monitoring daily batch flow
  • Extensively used Auto tool, for migration of the new customer records from the existing system to Siebel
  • Fixing errors in Auto such as Funny characters and other batch flow errors
  • Performed Unit Testing
  • Preparation of Technical Documentation.

Skills

Windowsundefined

Certification

Microsoft Certified: Azure Solution Architect Expert

Accomplishments

  • Received RPBWM T&I Global Award Q1 2020 under the Do Right Thing category for Implementing application Auto Healing processes.
  • Received RECOGNIZATION AWAR in 2017 for Cost Saving
  • Received PSS PERFORMANCE AWARD in H1 2015 under Individual Category
  • Received EFFICIENCY AWARD in 2015 for Automating a scheduled job to monitor logs and trigger alerts for any DB connection exceptions and designed & integrated Application dashboards to alert for any potential instability
  • Received SPOT AWARD for Q3 2014 from KL PSS for the best performance
  • Received PERFORMANCE AWARD in Q2 2010 under Technology Malaysia Rewards & Recognition for best performance

Educational Background

  • Master of Computer Applications
  • Bachelor of Computer Sciences

Timeline

Global Support Manager

Standard Chartered GBS Sdn Bhd
10.2010 - Current

Analyst Programmer

Deputed Client: Standard Chartered GBS Sdn Bhd
01.2007 - 09.2010

Software Engineer

AllSOFT Technologies Sdn.Bhd payroll with INSPIRED CONSULTANCY SERVICES SDN. BHD
03.2006 - 12.2006

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Amarendar PallerlaSite Reliability Engineer(SRE) - Banking Domain - Residence Pass-Talent (RP-T) Visa,Malaysia.